We’re the No. 1 provider to the higher education sector in the UK and Ireland and we’re quickly becoming the No. 1 provider in North America

We believe in continuous learning, so if you want to enhance your AWS skills, the company will cover the cost of your training and AWS Certification. We also provide paid access to a technical training platform for upskilling and continuous learning, at your own pace.

We are focused on our employee wellbeing, and provide an Employee Assistance Programme to all staff, in all locations. This service provides support for a range of issues, as well as short term counselling, and is available to both employees and their families. In addition, we have a Wellbeing platform which is all about promoting health, wellbeing and generally taking care of ourselves.

Terminalfour offers 30 days annual leave, flexible working hours and remote working.

The Role

Terminalfour are looking for a Server and Support Engineer based on the West Coast to work 9am-5.30pm PST.

This is an exciting opportunity for someone who enjoys troubleshooting and is passionate about problem solving. You will be working with prestigious clients to solve challenging technical problems in a dynamic, fast-paced environment.

You will become an expert in Terminalfour’s industry-leading digital engagement solution for Higher Education as well as gain a thorough knowledge of Server Administration in both Linux and Microsoft Windows, as well as application deployment and configuration strategies.

In this role you will be responsible for supporting our worldwide client base with any issues they may have with their CMS, as well as their server side infrastructure hosting their websites.

As Terminalfour support an international client base, some travel may be necessary.

Duties & Responsibilities

This hands-on technical role offers an ideal opportunity to learn and use a wide range of technologies. The role will specifically involve the following:

Diagnosing server and software issues on platforms maintained by either Terminalfour or our clients

Maintaining the integrity of client systems in the cloud

Recommending technical solutions for a variety of client-led and internal scenarios

Working with our internal development teams to identify and resolve coding issues with our products and associated modules

Implementing server and software configuration changes as required by clients or colleagues

Facilitating technical meetings with clients

Producing internal reports and documentation

Supporting a variety of different systems and platforms

Supporting clients in many locations worldwide

Liaising with third parties when required in order to provide the best client solution to technical issues.

Skills and Experience Required

Experience in web technologies: HTML, JavaScript, CSS, XML.

Comfortable working with (querying, modifying & general administration) of various databases platforms (Oracle, MS SQL, MySQL)

Ideally have knowledge or experience of Apache Tomcat and Java

Proficiency with Linux servers and command line operations is required

Ability to install and configure various software packages in both Linux and Windows server

Awareness of good security practices when working with or configuring servers

Experience with Microsoft IIS or Apache HTTP server

Experience with AWS Management is preferable

Awareness of development principles/software debugging

Analytical mind-set with excellent problem solving capabilities

Flexibility to work outside of standard working hours when required

Ability to write professional documentation

Communicate clearly and concisely both by telephone and in writing

Minimum of 2 years’ experience in a similar role

Terminalfour is an equal opportunities employer

We do not require the assistance of Recruitment agencies at this time

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Expected salary:

Location: USA

Job date: Wed, 25 Oct 2023 23:05:01 GMT
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