Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Restaurant Manager

Job Location: Lagos

Job Summary

• We are looking for an effective and efficient restaurant manager to oversee and further coordinate restaurant activities. The ideal candidate should have managerial skills, interpersonal and teamwork skills, excellent communicative skills, problem solving skills amongst other.

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Manage the restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation, health and safety regulations.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations
• Coordinating daily restaurant management operations.
• Keep accurate records for all inventory.
• Ensure stock is reordered on time to reduce out of stock.
• Reduce incidence of theft, pilfering etc.
• Perform any other tasks as assigned.

Requirements

• BSc Degree in Business Administration; hospitality management or culinary schooling.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.

Expected salary: 100000 – 150000 per month

Location: Port Harcourt, Rivers State

Job date: Fri, 12 Jan 2024 05:56:48 GMT

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Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Customer Services Manager

Job Location: Lagos
Employment Type: Full time

Job Summary

• We are seeking a dedicated and experienced Customer Service Manager to join our team.
• The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
• This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities

• Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
• Ensure customers get their orders at the estimated time of delivery.
• Follow up on customers complaints and provide solutions.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Establish and maintain strong relationships with customers through effective communication channels.
• Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
• Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
• Identify opportunities to improve the overall customer experience and implement strategies accordingly.
• Be proactive in solving customers complaints.
• Collaborate with the restaurant and logistics team to ensure smooth operation.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Investigate and analyze root causes of complaints to implement preventive measures.
• Develop and execute initiatives to exceed customer expectations.
• Provide ongoing training and development for the customer service team to enhance skills and knowledge.
• Streamline and optimize customer service processes to improve efficiency and effectiveness.
• Develop and execute customer retention programs to build loyalty and repeat business.
• Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills

• Bachelor’s Degree in Business, Marketing, or a related field.
• Proven experience in a customer service management role, preferably in the food or hospitality industry.

Expected salary: 100000 – 150000 per month

Location: Nigeria

Job date: Tue, 19 Dec 2023 23:37:35 GMT

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Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Customer Service Representative Manager
Job Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and experienced Customer Service Manager to join our team.
• The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
• This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities

• Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
• Ensure customers get their orders at the estimated time of delivery.
• Follow up on customers complaints and provide solutions.
• Be proactive in solving customers complaints.
• Collaborate with the restaurant and logistics team to ensure smooth operation.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Investigate and analyze root causes of complaints to implement preventive measures.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Develop and execute initiatives to exceed customer expectations.
• Provide ongoing training and development for the customer service team to enhance skills and knowledge.
• Streamline and optimize customer service processes to improve efficiency and effectiveness.
• Develop and execute customer retention programs to build loyalty and repeat business.
• Establish and maintain strong relationships with customers through effective communication channels.
• Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
• Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
• Identify opportunities to improve the overall customer experience and implement strategies accordingly.
• Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills

• Bachelor’s Degree in Business, Marketing, or a related field.
• Proven experience in a customer service management role, preferably in the food or hospitality industry.

Expected salary: 120000 per month

Location: Port Harcourt, Rivers State

Job date: Fri, 01 Dec 2023 00:56:14 GMT

Apply for the job now!

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Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Employment Type: Full-time

Job Description

• Help customers with complaints and questions
• Give customers information about products and services
• Take orders, and process returns.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure
• resolution
• Keep records of customer interactions,
• Manage incoming calls and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive

Expected salary:

Location: Nigeria

Job date: Wed, 22 Nov 2023 02:03:16 GMT

Apply for the job now!

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Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Customer Service Manager

Job Location: Lekki Phase I, Lagos

Employment Type: Full-time

Job Summary

• We are seeking a dedicated and experienced Customer Service Manager to join our team.The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
• This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities

• Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Investigate and analyze root causes of complaints to implement preventive measures.
• Identify opportunities to improve the overall customer experience and implement strategies accordingly.
• Develop and execute initiatives to exceed customer expectations.
• Provide ongoing training and development for the customer service team to enhance skills and knowledge.
• Conduct regular performance reviews and offer constructive feedback to team members.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Establish and maintain strong relationships with customers through effective communication channels.
• Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
• Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
• Streamline and optimize customer service processes to improve efficiency and effectiveness.
• Develop and execute customer retention programs to build loyalty and repeat business.
• Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills

• Bachelor’s Degree in Business, Marketing, or a related field.
• Proven experience in a customer service management role, preferably in the food or hospitality industry.

Expected salary:

Location: Lekki, Lagos State

Job date: Wed, 22 Nov 2023 03:43:58 GMT

Apply for the job now!

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Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Personal Assistant

Job Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Description

• Schedule meetings and manage calendars
• Act as the point of contact among executives, employees, clients and other external partners.
• Oversee the performance of other clerical staff.
• Run errands as requested
• Plan travel, including flights, accommodation, and ground transportation
• Coordinate office appointments and meetings.
• Answer phone calls and emails and take messages
• Manage information flow in a timely and accurate manner.
• Take accurate and comprehensive notes at meetings.
• Help with daily time management
• Draft correspondence such as emails and letters
• Organizing meetings, including scheduling, sending reminders.

Requirements

• B.Sc / HND in any related discipline.
• 1 – 2 years of experience as a Personal Assistant
• Must be proactive.
• Must possess organizational and time management skills.
• Must have good communication skills.
• Must be able to multitask.
• Excellent knowledge of google workspace and added digital skills.
• Tech-savvy and experienced with word processing and email programs
• Must possess managerial skills.
• A proactive approach to problem-solving.

Salary

N80,000 – N100,000 Monthly.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

Note: The preferred location of applicants is Lekki or anywhere on the Island.

Expected salary: 80000 – 100000 per month

Location: Lekki, Lagos State

Job date: Sun, 05 Nov 2023 23:48:54 GMT

Apply for the job now!

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