Job description: La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.

We are recruiting to fill the position below:

Job Position: Front Desk / Call Center Manager
Job Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Overview

• We are seeking an enthusiastic and experienced Front Desk/Call Center Manager to lead our customer service operations at our resort. The successful candidate will be responsible for overseeing front desk and call center activities, ensuring a seamless and delightful experience for our guests. The Front Desk/Call Center Manager will play a pivotal role in managing a team, optimizing processes, and implementing strategies to enhance overall guest satisfaction.

Responsibilities

Guest Services Excellence:

• Lead the front desk and call center teams to provide exceptional service to resort guests.
• Handle guest inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.

Team Leadership:

• Manage, inspire, and train front desk and call center staff to uphold high service standards.
• Conduct regular team meetings to communicate goals, objectives, and updates.

Reservations Management:

• Oversee the reservation system, ensuring accuracy and efficiency in booking processes.
• Collaborate with sales and marketing teams to promote special packages and offers.

Guest Relations:

• Build and maintain positive relationships with guests, anticipating and fulfilling their needs.
• Address and resolve guest issues with a focus on turning challenges into opportunities for guest satisfaction.

Operational Efficiency:

• Develop and implement standard operating procedures (SOPs) to streamline front desk and call center operations.
• Optimize check-in/check-out procedures and enhance overall guest flow.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 5 years of Proven experience in a managerial role within the hospitality industry.
• Familiarity with hotel management software and reservation systems.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Understanding of resort operations and guest services.

Method of Application
Interested and qualified candidates should send their Resume to: using the Job Position as the subject of the mail.

If you are a passionate and service-oriented professional with experience in Hotel/resort management, we invite you to apply for the Front Desk/Call Center Manager position and contribute to providing unforgettable experiences for our resort guests.

Expected salary:

Location: Ibeju-Lekki, Lagos State

Job date: Sat, 25 Nov 2023 06:14:17 GMT

Apply for the job now!

The post Front Desk / Call Center Manager Job at La Campagne Tropicana Beach Resort appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.

We are recruiting to fill the position below:

Job Position: Admin / HR Manager

Job Location: Ibeju Lekki, Lagos

Employment Type: Full-time

Job Description

• We are currently seeking a highly organized and proactive Resort Administrative Manager to oversee and optimize administrative functions within our resort.
• If you have a strong administrative background and are committed to maintaining a seamless guest experience, we encourage you to apply.

Job Summary

• The Resort Administrative/ HR Manager plays a pivotal role in ensuring the efficient operation of administrative functions at the resort.
• This position involves supervising administrative staff, managing office processes, and supporting various departments to maintain a high level of guest satisfaction.

Key Responsibilities

Administrative Team Leadership:

• Supervise and guide administrative staff, including administrative assistants and front desk personnel.
• Conduct performance evaluations, offer training, and ensure the team delivers a high level of service.

Office Management:

• Oversee daily office operations, including maintenance, security, and office supplies.
• Ensure the office environment is organized, clean, and conducive to productive work.

Process Optimization:

• Develop and implement efficient administrative processes and procedures.
• Identify areas for improvement and make recommendations to enhance administrative productivity.

Communication and Correspondence:

• Handle incoming and outgoing communication, including emails, phone calls, and guest correspondence.
• Ensure prompt and professional responses to inquiries and guest requests.

Records and Documentation:

• Maintain and organize resort records, files, and documents, ensuring data is easily retrievable.
• Implement a document management system to streamline record-keeping.

Vendor and Supplier Relations:

• Liaise with vendors and service providers, including those involved in resort maintenance, cleaning, and supplies.
• Negotiate vendor contracts, manage service agreements, and seek cost-effective solutions.

Guest Services Support:

• Assist in addressing guest concerns, special requests, and reservations, ensuring a high standard of guest satisfaction.
• Collaborate with the front desk team to enhance the guest experience.

Budget Management:

• Assist in budget preparation and management for administrative operations.
• Monitor expenditures, analyze variances, and identify cost-saving opportunities

Staff Recruitment:

• Oversee the recruitment process, including job postings, interviews, and onboarding for new staff.
• Ensure a smooth and welcoming integration for new employees.

Training and Development:

• Plan and implement staff training and development programs.
• Promote continuous learning and growth opportunities for employees.

Employee Relations:

• Manage employee relations, address concerns, and ensure a harmonious and productive work environment.
• Oversee conflict resolution and disciplinary actions when necessary.

Qualifications

• Bachelor’s Degree in Business Administration, Management, or a related field is preferred.
• 7- 10 years of Proven experience in administrative management with a strong track record of success.
• Excellent written and verbal communication skills.
• Exceptional leadership and team management skills.
• Strong organizational and multitasking abilities.
• Proficiency in office software, including Microsoft Office and document management systems.

Expected salary:

Location: Ibeju-Lekki, Lagos State

Job date: Sun, 29 Oct 2023 00:46:04 GMT

Apply for the job now!

The post Admin / HR Manager Job at La Campagne Tropicana Beach Resort appeared first on World News: Entertainment, lifestyle, Health, Technology.