Job description: One StepAhead Consulting is your one-stop-shop HR Solutions Provider, helping you turn your business goals into reality with our comprehensive suite of strategic HR Solutions. We have identified the need to support organizations to ensure optimum service delivery which includes meeting legal requirements, hiring and retaining the best talents, and improving business efficiency. We are recruiting to fill the position below:

Job Title: Hostess

Location: Lekki Phase I, Lagos

Employment Type: Full-time

Job Summary

• We are seeking enthusiastic and welcoming hostesses to join our Restaurant and Lounge.
• As a hostess, you will be the first point of contact for our guests, creating a positive and memorable first impression.
• Your primary responsibilities will include greeting and seating guests, managing reservations, and coordinating with waitstaff to ensure a smooth dining experience.
• If you have a friendly demeanour and enjoy providing exceptional hospitality, we invite you to be a part of our hospitality team.

Key Duties & Responsibilities

• Warmly greet and welcome guests as they arrive, creating a positive and inviting atmosphere.
• Manage and prioritize guest reservations, ensuring efficient seating arrangements.
• Communicate estimated wait times to guests and offer comfortable waiting areas if necessary.
• Escort guests to their tables, providing menus and assisting with seating preferences.
• Maintain a clean and organized waiting area, ensuring it is tidy and well-presented.
• Answer phone calls and assist with inquiries, reservation requests, and general information.
• Coordinate with waitstaff to manage the flow of guests and ensure efficient table turnovers.
• Assist in managing the reservation book, including recording guest details and special requests.
• Inform guests of any special promotions, events, or menu changes.
• Thank guests for their visit as they depart and invite them to return.
• Collaborate with team members to provide excellent customer service and address any guest concerns.

Key Requirements

• Minimum of 4 years experience as a hostess in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Friendly and welcoming demeanour with a strong customer service orientation.
• Ability to remain calm and courteous under high-pressure situations.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation management software is a plus.
• Attention to detail.
• Applicants must be able to commute conveniently

To Apply

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

Application Deadline: 9th October, 2023.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Expected salary:

Location: Lekki, Lagos State

Job date: Wed, 11 Oct 2023 02:35:18 GMT

Apply for the job now!

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Job description: One StepAhead Consulting – Our client is recruiting suitably qualified candidates to fill the position below:

Job Title: Female Customer Experience Manager

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and experienced Female Customer Experience Manager to lead our customer service team and ensure an exceptional experience for our valued clients.
• As the Customer Experience Manager, you will play a pivotal role in creating a positive and memorable experience for our customers.
• Your responsibilities will encompass managing and training the customer service team, analyzing feedback, and implementing strategies to enhance overall customer satisfaction.

Key Duties and Responsibilities

• Lead, motivate, and mentor the customer service team, fostering a positive and collaborative work environment.
• Develop and conduct training programs to ensure team members provide outstanding customer service, including effective communication and conflict resolution skills.
• Collect and analyze customer feedback, reviews, and surveys to identify areas for improvement and develop action plans.
• Implement strategies to engage with customers, build relationships, and enhance their experience throughout their journey with our company.
• Handle escalated customer complaints and issues with professionalism, ensuring swift resolution and customer satisfaction.
• Continuously evaluate and improve customer service processes and procedures to streamline operations and enhance efficiency.
• Monitor and maintain service quality standards, ensuring consistency and adherence to company policies.
• Develop and implement initiatives to improve the overall customer experience, including loyalty programs, personalized services, and special events.
• Generate reports on customer service metrics, performance, and trends, presenting findings to senior management.
• Collaborate with other departments, such as marketing and sales, to align customer experience strategies with business objectives.

Key Requirements

• Bachelor’s Degree in Business, Hospitality, or a related field preferred.
• Minimum of 5 years experience in customer service management or a similar role, preferably in the hospitality industry.
• Excellent leadership and team management skills, with a track record of building and motivating high-performing teams.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse customer demographics.
• Exceptional problem-solving and conflict resolution abilities.
• Data-driven mindset with the ability to analyze customer data and translate insights into actionable strategies.
• Customer-centric approach and a passion for exceeding customer expectations.
• Proficiency in customer relationship management (CRM) software and other relevant tools.
• Ability to work in a fast-paced and dynamic environment.

To Apply

Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the email.

Application Deadline: 9th October, 2023.

Note: Applicant must be able to Commute conveniently.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Expected salary:

Location: Lekki, Lagos State

Job date: Wed, 11 Oct 2023 05:30:20 GMT

Apply for the job now!

The post One StepAhead Consulting Limited Current Job Opportunity – Apply Now appeared first on World News: Entertainment, lifestyle, Health, Technology.