Job description: Telesales Associate – Remote Canada

Bilingual Spanish & English

Earn on average $50K per year & uncapped commission

Start on February 12, 2024

Your opportunity:

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our products and services to new potential customers while being supported by a team leader who will help coach you on our sales best practices.

Your key accountabilities:

• Answering inbound sales calls from customers interested in learning about our products and services
• Discussing and assisting a customer’s needs and matching that with the most suitable price plan and promotion
• Promoting our products and company on each call
• Efficiently navigating our order entry system(s) as necessary
• Handling calls professionally, meeting company, regulatory and compliance standards
• Accurately documenting interaction details
• Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• Staying educated on corporate initiatives, market changes and process changes

Who We Are
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
Energy – Energy is at the core of everything we do. Whether it’s our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.
Opportunity – Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.
Growth – Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy’s range of premier training programs support employee learning and development – a cornerstone of our growth and success.

Your background includes:

• High school diploma or equivalent
• College or university education is a plus
• Some computer skills and basic knowledge of MS Office.
• Punctual and dedicated
• Excellent verbal and written communication skills in English. Spanish proficiency a plus
• Ability to multi-task (talk & type, listen & problem solve)
• Passion to succeed
• Positive attitude and competitive spirit
• Must have access to high-speed internet
• Ability to work full time within our operating hours

Characteristics:

• Good listener
• Competitive nature
• Sales-Oriented
• Coachable
• Team player
• Ambitious
• Adaptable
• Forward thinking
• Goal oriented
• Always challenging themselves to grow personally and professionally

Benefits:
· Earn on average $50K per year with our variable compensation plan, uncapped commission
· Work from Home
· Retirement Saving Options
· Health & Dental benefits
· Company paid Short-term Disability and Life Insurance
· Employee discount opportunities
· Personal development resources
· Health and wellbeing tools and resources

Expected salary: $50000 per year

Location: Canada

Job date: Thu, 07 Dec 2023 03:45:29 GMT

Apply for the job now!

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Job description: Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative speaking Spanish and English working remotely in Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

This position is open to residents of Canada.

What You’ll be Doing

Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

• Ability to read, write, and speak Spanish and English. In this role you will be interacting with global customers and coworkers whose primary language is Spanish or English.
• 6 months or more of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must already reside in Canada

What You Can Expect

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Expected salary:

Location: Quebec City, QC

Job date: Sat, 14 Oct 2023 03:55:50 GMT

Apply for the job now!

The post Bilingual Customer Service Representative – Spanish-English – Work from Home in Canada appeared first on World News: Entertainment, lifestyle, Health, Technology.