Job description: Administrator, Durable Solutions for Refugees Team
Web Publication Date: 1/15/2024
Number of Positions: 1
Job Location: Canada
English Description:

POSITION TITLE

Administrator, Durable Solutions for Refugees Team

Bilingual position – requires a working knowledge of both official languages (French and English). To qualify, you must be able to speak, read, and write in your second official language at the intermediate level.

POSITION LOCATION

Hybrid – work from home and our Ottawa Office

Candidates must be legally allowed to work in Canada

CONTRACT TERM

Indeterminate, full-time permanent

SALARY LEVEL

PRO 1 (CAD 50,000-65,000)

APPLICATION DEADLINE

January 31, 2024 (noon ET)

EXPECTED START DATE

As soon as possible

We are looking for a responsible Administrator to organize our Unit’s day-to-day operations. Your job will provide administrative support to our Team and coordinate all daily administrative activities

BACKGROUND

World University Service of Canada (WUSC) is a leading Canadian international development organization focusing on three programmatic areas: Economic Opportunities, Education, and Empowerment. Our vision is a better world for all young people. It is a more inclusive, equitable, and sustainable world in which all young people, especially women and refugees, are empowered to secure a good quality of life for themselves, their families, and their communities.

WUSC currently works in over 25 countries across Africa, Asia, the Middle East, and Latin America, with an annual budget of approximately CAD $50 million. We have 90 people in our Ottawa office, and over 200 people overseas implementing 16 development projects in collaboration with donors such as Global Affairs Canada (GAC), the UK Foreign Commonwealth and Development Office (FCDO) and the Mastercard Foundation. Globally, we partner with a network of higher education institutions, civil society organizations, private sector partners, professionals, students, volunteers, faculty and community leaders that work with us to achieve our mission.

WUSC is a leading organization in the development of complementary pathways for refugees through education and employment opportunities. Active on more than 90 university, college, and CEGEP campuses, WUSC is the leading Canadian NGO working with students, faculty and college and university leaders on issues of international engagement and forced migration. Since the 1940s, campus-based WUSC Local Committees have been raising awareness about global development issues, and have sponsored student refugees to resettle in Canada and pursue their higher education through the Student Refugee Program (SRP).

SCOPE

Reporting to the Managers of Overseas Programming and Canadian Programming, the Administrator will organize, coordinate and plan administrative and operational facets of our complementary pathway programs.

RESPONSIBILITIES

To provide administrative support to the Durable Solutions Team, to support the development of the Campus Engagement and the Student Refugee Program, as well as other programs and related activities:

ADMINISTRATION

• Develop, implement and maintain administrative and communication tools for the Durable Solutions for Refugees, Campus Engagement and SRP Team
• Prepare electronic files for send-out to large audiences using mail-merge technology
• Facilitate translation of materials and documents
• Provides assistance on a variety support program areas, such as handling courier, shipping, training, events, procurement, facilities, and travel management
• Coordinate the WUSC campus network to participate in the WUSC Annual General Assembly
• Support the maintenance of the Google Sites for Local Committees and SRP students
• Establish work priorities; ensure deadlines are met and procedures are followed
• Serve as a lead of small projects as needed

PROGRAM SUPPORT

• Coordinate the development of systems, processes and tools for improved SRP student and Local Committee management
• Assist with the preparation of contracts for vendors and consultants
• Coordinate the development, production and distribution of promotional and communications products
• Maintain accurate records in the stakeholder database
• Coordinate the administration of Canadian immigration form processes for sponsored refugees and sponsoring groups
• Respond to general internal and external inquiries about programs and projects
• Maintain and update electronic program files and records, including archived materials

TRAINING AND ONGOING SUPPORT TO LOCAL COMMITTEES

• Monitor external training resources that can be made available to Local Committees or adapted to the Local Committee context
• Collaborate with Team to design and develop training content, tools and resources that can be accessed asynchronously
• Deliver training sessions to Local Committees in collaboration with team members as required
• Monitor Local Committees to ensure they meet the financial and social support requirement of the SRP
• Support Local Committee reporting into the WUSC Salesforce database
• Organize logistics for events

FINANCIAL SUPPORT

• Prepare finance requisitions and manage bill payments
• Process fundraising and financial contribution campaigns received by sponsoring groups
• Support, monitor, and process requests for funds by Local Committees
• Prepare requisitions for advance requests and expense reports for overseas partners and staff members

Perform other duties as required

QUALIFICATIONS AND COMPETENCIES

EDUCATION

Diploma, Bachelor’s Degree preferred, or equivalent combination of education, training in a related field (administration, HR, social sciences, refugee studies, international development, public relations, communications, etc.)

EXPERIENCE

• Sound track record in administration, HR, communication or similar role
• Experience in a fundraising capacity, donors’ relations or communications in a not-for-profit organization is an asset
• Experience in organizing events and facilitating training sessions (in person and virtually)
• Experience in project management is an advantage
• Experience working with immigrant communities is an asset

COMPETENCIES

• Organized, self-starter, detail-oriented and thrive in a high-paced work environment by balancing competing demands and workload to meet strict deadlines in busy periods
• Able to work independently and collaboratively in a team in an hybrid work environment
• Knowledge of office procedures, billing and financial processes and good understanding of various teaching methodologies and tools
• Demonstrated ability to provide excellent customer service; proactive and create a positive experience for others and the ability to work collaboratively with diverse groups of people
• Familiarity with sensitivity to issues affecting immigrant and refugee communities in Canada; knowledge of the Canadian immigration processes for refugees is an asset
• Proficient in Google Workspace or Microsoft Office, database management, online survey tools, and graphics presentations
• Curious, enthusiastic and willing to innovate
• Flexibility to work some evenings/weekends and occasionally travel within Canada, as required

Language Proficiency: Strong verbal and written communication skills in English and French (bilingual requirement: please include your language skills / proficiency level in English and French in your Resume)

WHY WORK WITH WUSC?

Join Us. Our work is important, cutting-edge, and fast-paced. We encourage curiosity, innovation, and flexibility. And we provide a phenomenal learning experience.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

The WUSC office is in centrally located Hintonburg in Ottawa. Currently WUSC team members are working either remotely or in a hybrid model, depending on the position. WUSC offers flexible working arrangements, competitive benefits, four weeks of annual leave (for full-time employees), safe and healthy working conditions, and fair compensation.

APPLICATIONS

WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check where appropriate.

WUSC is an equal opportunity employer. We welcome and encourage applications from newcomers to Canada and people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

You are encouraged to apply online by visiting our website at

Closing date for applications: January 31, 2024, noon, ET.

Bilingual requirement: please remember to include your language skills / proficiency level in English and French in your application

While we thank all candidates for their interest, only those selected for an interview will be contacted (no telephone calls please!)

Expected salary: $50000 – 65000 per year

Location: Canada

Job date: Wed, 17 Jan 2024 00:36:57 GMT

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Job description: : General Manager Job Location: Lekki Phase 1, Lagos Employment Type: Full-time Job Summary Our client is seeking… targets. Oversee day-to-day operations, including sales, marketing, finance, and customer service. Monitor financial…

Expected salary: 500000 – 600000 per month

Location: Lekki, Lagos State

Job date: Thu, 11 Jan 2024 04:04:46 GMT

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Job description: PHR Solutions Limited consist of a team of energetic, seasoned, young, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG etc.

We are recruiting to fill the position below:

Job Position: HR & Admin Executive

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are hiring a dedicated HR and administrative officer to provide comprehensive support to the HR department. Also, the ideal candidate will efficiently process employee data, keep company policies up-to-date, and assist in hiring processes.

Job Responsibilities

• Maintaining physical and digital personnel records like employment contracts and PTO requests
• Update internal databases with new hire information.
• Schedule job interviews and contact candidates as needed.
• Prepare reports and presentations on HR-related metrics like the total number of hires by department.
• Develop training and onboarding material.
• Create and distribute guidelines and FAQ documents about company policies.
• Gather payroll data, like bank accounts and working days.
• Publish and remove job ads.
• Respond to employees’ questions about benefits (for example, the number of vacation days they’re eligible for).

Job Requirements

• Previous work experience as an HR & Admin Officer, HR Admin, or similar role
• B.Sc in Human Resources Management or a relevant field with 3-6 years experience

Expected salary: 150000 – 250000 per month

Location: Abuja, FCT

Job date: Sat, 06 Jan 2024 07:03:18 GMT

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Job description: Willers Solutions Limited – Our client, a leading organization specializing in oil field engineering and logistics… Phase 1, Lagos Employment Type: Full-time Responsibilities Manage legal documentation, contracts, and agreements…

Expected salary: 250000 per month

Location: Lekki, Lagos State

Job date: Fri, 12 Jan 2024 05:25:59 GMT

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Job description: Krystal Digital is a full-service ICT company that specializes in the development, research, deployment and creation of customized and service-oriented software applications. Our organization has a strong competence in providing secure and continuously available Information technology/infrastructure solutions to organizations, institutions and parastatals as required which helps its clients drive efficiency and improve its service delivery. The company has several notable products; Krystal IT Academy, Central Billing System, iLearnNG and Myskool portal to her credit alongside other non-disclosed works.

We are recruiting to fill the position below:

Job Position: Software Developer (Full-Stack)
Job Location: Ikoyi, Lagos
Employment Type: Full-time

Description

• We are looking for a candidate who can create, maintain and optimize software applications. You will work on both front-end and back-end development, ensuring that our software systems are reliable, scalable, and user-friendly. You will collaborate with cross-functional teams, including product managers, designer to deliver innovative and high-quality software solutions.

Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related field.
• 3-5 years of experience as a full-stack developer.
• Strong communication and interpersonal skills.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Knowledge of software development best practices and emerging trends.

Skills:
The qualified candidate should have the following;

• Write clean, efficient, and maintainable code while following industry best practices.
• Should have a strong background in the following programming languages:

• PHP (Laravel, Livewire, CodeIgniter)
• JavaScript (Vue, Nuxt, Alpine.Js, jQuery)
• CSS (Tailwind, Bootstrap)
• Database (MySQL)
• Server (Digital Ocean, Laravel Forge)
• OS (good command of Linux)
• Maintain technical documentation, code documentation, and knowledge sharing within the team.

Expected salary:

Location: Nigeria

Job date: Sat, 13 Jan 2024 07:25:33 GMT

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Job description: SunFi is an energy financial technology platform that connects people who want solar energy access to payment plans that match their needs. We work with qualified third-party installers to access easier and faster.

We are recruiting to fill the position below:

Job Position: Customer Success Manager
Job Locations: Lagos
Employment Type: Full-time

About the Role

• As our Customer Success Manager, you will be responsible for engaging with SunFi’s customers by building and preserving trusting relationships.
• You will constantly identify opportunities to grow the customer base and build positive relationships with existing and new customers.
• You will also be strategic and analytical when finding solutions to problems to ensure maximum customer satisfaction.
• As SunFi’s Customer Success Manager, you should possess excellent communication skills and maintain the core values of the organization.
• You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
• Ultimately, an outstanding customer relationship manager will work closely with the other teams to deliver delightful customer experiences.

Responsibilities

• Accountable for developing and implementing strategies to ensure continuous customer success and customer experiences
• Collaborating with leadership to recommend customer success needed improvements.
• Responsible for continuous relationship management of the end consumers, ensuring
• SunFi meets and exceeds its expectations consistently
• Manages the Customer Success Team under the direction of the COO of SunFi.
• Seeks out coaching from the COO and collaborates with the COO to achieve customer success metrics
• Conducts Performance Reviews for Customer Success Team Members in coordination with the COO
• Partners with User-Services team, Technology team, People Operations team, and
• Finance team to ensure DEP and End Customer success and retention
• Responsible for working with your Manager and team to ensure KPIs used to project and measure customer success are established and tracked.
• Develop, maintain, and cultivate close relationships with decision-makers, leaders, and stakeholders of designated clients and partners. Understand their business strategies, priorities, needs, and business processes, present them with strategic solutions, and advise them on how SunFi’s service can improve the lives of their customers.
• Driving and achieving business targets, monitoring business results of designated clients, anticipating challenges, and taking proactive measures to ensure customer delight
• Provide support to sales and customer acquisition initiatives
• Actively promote new SunFi offerings, ensure a delightful customer onboarding process, and assist clients in business implementation
• Ensuring the SunFi platform is in alignment with the customer success journey and expected outcomes.

Leadership and People Development:

• Support efforts to collaborate with the company’s leadership to train SunFi talent
• Supports the development of SunFi and Customer Success Team OKRs and KPIs, including individual KPIs within the customer success team
• A focus on value creation for the company, not task orientation
• Responsible for directing and managing the Customer Success Team in organizing online and in-person engagements and activities related to managing B2B and B2C customer relations.
• Responsible for performance management, training needs analysis and optimization of the customer service team personnel
• Evaluate, and where possible, build thought leadership within SunFi that enhances the company culture and values
• Conduct weekly informal check-ins with all teammembers. These are unstructured scheduled meetings in which your teammember and you can discuss areas of your interest, professional or personal. Emphasis should be placed on relationship-building
• Display and exercise business leadership practices within the company and with stakeholders.
• Support the recruitment, management, mentorship, and development of the
• Customer Success team to innovatively and competently deliver the results required of the team.
• Runs meetings on the Customer Success Team with the coaching and support of your
• Manager, and the Head of the department
• Advocates for the SunFi culture including ensuring teammembers use video as much as possible during meetings. You must be exemplary

Reporting:

• Responsible for structuring and communicating key feedback from Users toTechnology, Growth, Platform Finance, and other stakeholders
• Responsible for mastering the SunFi Technology Platform
• Responsible for customer success reports on a daily, monthly, quarterly, and annual basis on performance, strategies, OKRs, KPIs, developments, challenges, and other key requirements
• Responsible for recommending and leveraging the right tools for reports and developing insights

Attributes & Skills:

• Customer Relationship Management Skills
• Proven People Management Skills
• Proven Relationship Management Skills
• Proven ability to use CRMS such as Zoho, Hubspot, or similar tools to drive customer success
• Technology experience
• Time Management Skills
• Proven Collaboration and Negotiation Skills
• Demonstrated Leadership Skills
• Empathy
• Demonstrated excellence in developing effective but aesthetically pleasing, error-free presentations and written communication
• Excellent oral communication skills
• Demonstrated experience and comfort executing customer management initiatives across various customer base

Technology Skills:

• Technical knowledge of all of SunFi’s products & services/ General knowledge of products in the industry
• Demonstrated experience collaborating with Technology and Sales teams to build a better product and deliver delightful customer experiences
• Start-Up or Fast Paced environment experience
• Soft Skills and Collaboration Skills:
• Strong Emotional Intelligence
• Strong Collaboration skills
• Good decision-making skills
• Open-mindedness
• Proven Results Orientation
• Ability to think strategically
• Problem Solving skills
• Attention to detail
• Ability and willingness to learn
• Positive attitude
• Good interpersonal skills (developed by working in similar or relevant roles)
• Ability to multi-task and take on additional responsibilities in line with the vision of the team.

Qualifications

• Bachelor’s Degree / HND in Business Administration, or a related field.
• Minimum of 4 years of customer relationship management (or related roles) experience, and at least 3 years of supervisory experience managing a team of at least 3 people
• Proficient in with working knowledge of CRM platforms (e.g Zoho / Hubspot, etc.)
• Background in customer service; industry knowledge is a plus
• Ability to speak and write English language fluently
• Comfortable using computers and software as a Service, and able to learn digital applications fast
• Good usage of Microsoft Office (emphasis on Word, Excel & PowerPoint)
• Ability to use Google suites
• Experience with OKRs and tracking relevant KPIs (e.g. customer satisfaction)

Expected salary:

Location: Ibadan, Oyo State

Job date: Sun, 14 Jan 2024 00:39:39 GMT

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Job description: PHR Solutions Limited consist of a team of energetic, seasoned, young, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG etc.

We are recruiting to fill the position below:

Job Position: Secretary

Job Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Respond to calls and reroute them as needed.
• Organize new meetings and appointments and oversee the daily, weekly, and monthly agenda.
• Prepare and disseminate correspondence, memos, and forms.
• Check frequently the levels of office supplies and place appropriate orders.
• Make travel arrangements.
• Document expenses and hand in reports.
• File and update the contact information of employees, customers, suppliers, and external partners.
• Support and facilitate the completion of regular reports
• Develop and maintain a filing system.
• Point of reference for all queries, concerns, or requests, and an integral part of the company’s workforce.

Expected salary: 80000 – 100000 per month

Location: Nigeria

Job date: Sun, 07 Jan 2024 00:53:46 GMT

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Job description: For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on and .

OPEN TO CANDIDATES IN BOTH US AND CANADA

Position Summary:

You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally. We’re looking for someone who understands SaaS environments, the impact of the work they do and how a system like PointClickCare is used. All cases assigned to you will be handled in a professional manner focusing on best customer experience being the goal. NOTE: This role provides both business user functional support and PC/Technical support.

Key Responsibilities:

• Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
• As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
• Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
• Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
• Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
• Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
• Coordinate and execute internal and external meetings to resolve problems.
• Contributing to and helping maintain knowledge base tool

Required Experience:

• Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience
• Aptitude for data analysis and interpretation or Quality Assurance experience.
• Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
• Strong communication, relationship management, problem solving and documentation skills with attention to detail.
• Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
• Experience with performance monitoring technologies and diagnostic tools
• Experience with Cloud infrastructure or scalable, high performance web applications
• Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset
• 1 -2 years RDBMS experience, preference for SQL Server

Nice to have:

• Experience with Sales Force/Service Cloud
• Experience with PointClickCare system
• Experience with Knowledge-Centre Support (KCS)
• Workforce Management experience
• Long-term care experience a plus
• ITIL principles a plus

#LI-JD1

#LI-Remote

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Expected salary:

Location: Mississauga, ON

Job date: Wed, 10 Jan 2024 23:32:19 GMT

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Job description: conditions to identify new opportunities and stay ahead in the market. Lead the end-to-end sales process, from initial… to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants…

Expected salary:

Location: Nigeria

Job date: Sat, 16 Dec 2023 08:38:56 GMT

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Job description: manager, or similar role. A BSc Degree in Business Administration, Hospitality Management, or Culinary schooling is an added… decades of experience in providing Human Resources Services to clients across several sectors of the global economy…

Expected salary: 150000 – 200000 per month

Location: Abuja, FCT

Job date: Sat, 06 Jan 2024 00:33:34 GMT

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