Job description: Available immediately and keen to gain experience within Stakeholder management? Our client has a fabulous 3-month opportunity for a temporary candidate to join their Dispute Appointment Service (DAS) Team as a Case Officer.

You will join a not-for-profit, UK-registered charity, that works in the public interest through an international network of 41 branches.

We are keen to recruit a flexible, reliable, and customer-focused candidate on their behalf. This role requires a fast learner as you will be dealing with processes and schemes, and there will be quite a fair amount of admin tasks (using Word, Excel etc.). As the role deals with external stakeholders a good level of customer service is also needed. An understanding of disputes would be advantageous.

We need someone who can start as soon as possible and who feels comfortable working within a hybrid model as you will need to commute to a Central London office once a week. The role will pay £15 – £16 per hour depending upon experience.

Key Responsibilities:

Strategic and Management:

• Effective management and processing of DAS Client cases including timely administration process and record management.
• * Robust case and record management in line with the contractual requirements of the new service we are providing to the government body. Monthly and quarterly reporting to the government department we are providing services for.
• * Provide advice and information (sought and offered) to members/clients regarding services promptly.
• * Work with the DAS Case Manager to ensure all products and services are effectively marketed and promoted for optimum awareness among the ADR industry,
• * Identify potential risks about quality assurance and identify appropriate solutions and improvements to mitigate the risks.
• * Administration of all appointment applications to the Dispute Appointment Service.
• * Assist the DAS Case Manager in identifying appropriate target audiences to promote the Presidential Appointments Service.
• * Administer all aspects of the ad-hoc Presidential Appointments Service, including the appointment of suitable 3rd party resolvers in line with service-level agreements.
• * Implement and maintain all quality assurance processes relating to the appointment of 3rd party resolvers.
• * Contribute effectively to the overall success of the Institute.
• Stakeholder Management:
• * Manage relationships with external stakeholders such as the Pubs Code Adjudicator.
• * Maintain the neutrals database to ensure that information is current and relevant and that the database is fit for purpose.
• * Communicate with branches collectively and report with updates when required.
• * Provide Executive support as required to the Panels Management Group.
• * Undertake case management administration as appropriate and assist in the administration of applications for Presidential Appointments.
• * Work with the Panels Management Group (PMG) to administer the Panel Appointment Certificate renewal process for all members of Presidential Panels, ensuring the timely processing of applications and adherence to The Guidance and any accompanying instructions from PMG.
• * Work with internal stakeholders to identify, develop, and promote dispute resolution rules and/or specialist schemes both within the UK and worldwide for which there is demand.
• * Liaise with the Institute’s boards and committees to expedite the decision-making process, while maintaining effective governance.
• * Respond to enquiries from members and members of the public on all aspects of dispute resolution
• Financial and Reporting:
• * Administer the implementation of dispute resolution rules and/or specialist schemes to the satisfaction of relevant stakeholders and the requirements of committees, including the Panels Management Group and Practice & Standards Committee.
• * Administer all aspects of specialist ADR schemes, including implementing and overseeing, where appropriate, scheme panels and the processing of applications to join such panels.
• * Undertake case management administration as appropriate and assist in the administration of applications for appointments under dispute resolution rules and/or specialist schemes.

Please get in touch ASAP as this role requires an immediate start.

Expected salary: £15 – 16 per hour

Location: London

Job date: Tue, 12 Dec 2023 04:35:41 GMT

Apply for the job now!

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