Job description: Company: ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

• Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
• Training will take place between 4pm to 12am.

*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.

• In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses – Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed

• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Expected salary:

Location: Mississauga, ON

Job date: Fri, 24 Nov 2023 23:39:38 GMT

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Job description: Job Title Contract Manager (Mississauga, Canada – Bilingual, French)

Job Description

As an individual contributor, you will provide legal and business expertise in the evaluation, development, and negotiation of commercial transactions, contracts, proposals, and quotes while ensuring compliance with current policies and procedures and minimizing contractual risk. French-English bilingual skills, highly desired.

Your role:

Use your bilingual (French-English) skills, to work with a team of Contracts Managers and interface with Legal, Risk, Finance, Sales, the Global Business Services team as well as other internal Philips’s customers and negotiate directly with external customers to create contract solutions that minimize risk and provide value to Philips and customers.

Partner with field personnel and internal departments to evaluate and negotiate contracts for sales/service (i.e., capital, consumables, Software as a Service (SaaS), service, consulting, etc.) as well as other related documents. Also, provide support to the customer fulfillment and proposal team for Request for Proposal’s (RFPs), Request for Information (RFI), Request for Quotes (RFQs).

Recommend and implement improvements of policies and processes to ensure proposals and contractual documents align with the company’s business controls, policies and procedures. Additionally, maintain contract files and update contract activity in Salesforce (SFDC) and other workflow tools. Advise field teams and management of contractual rights, obligations, and provide interpretation of terms and conditions identifying solutions.

You’re the right fit if:

You’ve acquired 5+ years of experience drafting, reviewing, and negotiating commercial contracts (or a combination of experience and education).

Your skills include in MS Office; with the ability to learn and adapt to other programs such as Saleforce.com (SFDC), Contract Lifecycle Management (CLM) tools and Lean methodology. Project management; as well as, solid analytical and negotiation skills, required.

You have a Bachelor’s degree (required), Paralegal, Certified Contract Management (CCM) [or other contract management certification], or J.D. desired.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

You’re an excellent communicator at many levels with strong presentation and interpersonal skills. You are also a well-organized multi-tasker, skilled at working in a fast-paced, high-energy deadline-driven environment, establishing priorities, gaining cooperation through persuasion to find solutions, and building consensus across functional areas, while managing various projects and setting priorities to achieve outcomes.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this hybrid position, you must reside in or within commuting distance to either Mississauga, Canada.

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Expected salary:

Location: Mississauga, ON

Job date: Sat, 25 Nov 2023 02:32:05 GMT

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Job description: marketing firms, internal resources (local and international) and Global Strategic Marketing Assist with Division Websites… of Canadian retail landscape Experience in consumer marketing, advertising, PR, online marketing, or similar field Knowledge…

Expected salary:

Location: Mississauga, ON

Job date: Wed, 22 Nov 2023 02:57:24 GMT

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