Job description: Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

The Client Services Team provides industry leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations team in Europe is made up of three pillars: Onboarding, Membership and Licensing, and Brand Operations. We provide operational support to clients, entailing specialized knowledge regarding Visa entry points and network protection. Our clients include financial institutions and non-traditional clients such as Fintechs.

• The Onboarding team manages the application process with potential new Visa members and is one of the first points of contact for clients wanting to work with Visa. This team collaborates closely with the Membership and Licensing, Risk and Compliance teams in ensuring the client meets the various Visa requirements.
• The Membership & Licensing team are subject matter experts on Visa licensing and will take on the respective due diligence for new and existing clients. An integral part of this team is the query service management, which ensures that all client questions and concerns are addressed promptly and accurately. Licensing manages all Visa client profiles and maintains client lifecycle updates such as license upgrades and downgrades, ownership changes, and sponsorship changes for existing clients.
• The Brand Operations team undertakes both cobrand and card design functions. The cobrand part of the team approves and reviews cobrand applications. This involves checking the eligibility of both the issuer and the cobrand partner and then recording the cobrand in the appropriate Visa systems. The card design part of the team reviews card design submissions and ensures they are compliant with the Visa Product Brand Standards.

This position is responsible for overseeing requests and queries to the team and ensuring they are accurately recorded in OneCRM (i.e. Microsoft Dynamics (MSD).

This role will appeal to an organized, detailed oriented person looking to getting exposure to a client facing team in payments. This role plays a critical role in setting the tone for a positive customer experience by helping to setup and participate in a more efficient way of managing queries and cases.

This role will support Onboarding and Licensing requests from across Europe reporting to the Licensing and Client Resolution Senior Manager within the Membership and Licensing pillar.

What we expect of you, day to day:

• Respond to simple queries with a customer focused lens, engage with internal teams
• Ensure cases and requests from mailbox are responded to and setup in OneCRM (Microsoft Dynamics) within agreed Service Level Agreements
• Action simple Onboarding and Licensing cases
• Setup and run reporting in OneCRM to track and report on cases and progress
• Setup and provide management with weekly reporting on queues, backlog and progress made
• Setup templates in Dynamics to make responding to queries easier
• Identify simple process improvement opportunities
• Regularly liaising with multiple key stakeholders
• Solve problems that have a broad impact on the business
• Participate in process improvement initiatives and transformation impacting both process and tools
• Co-ordinate and maintain Management Information which is timely, accurate and communicated effectively
• Train and supports colleagues on process and tools usage
• Alert leadership to situations outside of established policy or issues requiring extra level of customer service attention.
• Contributes and participates in system and process enhancement discussions
• Document and update process documentation as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What we are after:

Ability to manage high volume of work with constant detail orientation

Able to meet deadlines with quality work

Good analytical skills, comfortable with data, dashboards

Broad Commercial understanding

Excellent Organisational skills

Excellent interpersonal skills with the ability to liaise with stakeholders at all levels

Positive and solution-oriented, a problem solver who finds ways to overcome challenges

Able to handle a dynamic environment with new responsibilities, shifting priorities etc.

Takes full ownership of assigned responsibilities

A quick learner and a team player

Proven ability to set and deliver upon priorities within busy, shifting environment

Ability to keep manager informed and involved on ongoing basis

Comfortable working in global environment impacted by different legal, cultural and business priorities

Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and OneCRM (Dynamics)

Experience in working cross-culturally and in remote situations

Effective professional level English verbal and written communication skills

Preferred Qualifications:

Ideal candidate would have a personal interest in driving results that deliver for the customer and transformation

Some knowledge of regulation in the Payments industry in Europe

Project management skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Expected salary:

Location: London

Job date: Fri, 20 Oct 2023 02:10:56 GMT

Apply for the job now!

The post Licensing – Client Resolution Coordinator appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

The Client Services Team provides industry leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations team in Europe is made up of three pillars: Onboarding, Membership and Licensing, and Brand Operations. We provide operational support to clients, entailing specialized knowledge regarding Visa entry points and network protection. Our clients include financial institutions and non-traditional clients such as Fintechs.

• The Onboarding team manages the application process with potential new Visa members and is one of the first points of contact for clients wanting to work with Visa. This team collaborates closely with the Membership and Licensing, Risk and Compliance teams in ensuring the client meets the various Visa requirements.
• The Membership & Licensing team are subject matter experts on Visa licensing and will take on the respective due diligence for new and existing clients. An integral part of this team is the query service management, which ensures that all client questions and concerns are addressed promptly and accurately. Licensing manages all Visa client profiles and maintains client lifecycle updates such as license upgrades and downgrades, ownership changes, and sponsorship changes for existing clients.
• The Brand Operations team undertakes both cobrand and card design functions. The cobrand part of the team approves and reviews cobrand applications. This involves checking the eligibility of both the issuer and the cobrand partner and then recording the cobrand in the appropriate Visa systems. The card design part of the team reviews card design submissions and ensures they are compliant with the Visa Product Brand Standards.

This position is responsible for overseeing requests and queries to the team and ensuring they are accurately recorded in OneCRM (i.e. Microsoft Dynamics (MSD).

This role will appeal to an organized, detailed oriented person looking to getting exposure to a client facing team in payments. This role plays a critical role in setting the tone for a positive customer experience by helping to setup and participate in a more efficient way of managing queries and cases.

This role will support Onboarding and Licensing requests from across Europe reporting to the Licensing and Client Resolution Senior Manager within the Membership and Licensing pillar.

What we expect of you, day to day:

• Respond to simple queries with a customer focused lens, engage with internal teams
• Ensure cases and requests from mailbox are responded to and setup in OneCRM (Microsoft Dynamics) within agreed Service Level Agreements
• Action simple Onboarding and Licensing cases
• Setup and run reporting in OneCRM to track and report on cases and progress
• Setup and provide management with weekly reporting on queues, backlog and progress made
• Setup templates in Dynamics to make responding to queries easier
• Identify simple process improvement opportunities
• Regularly liaising with multiple key stakeholders
• Solve problems that have a broad impact on the business
• Participate in process improvement initiatives and transformation impacting both process and tools
• Co-ordinate and maintain Management Information which is timely, accurate and communicated effectively
• Train and supports colleagues on process and tools usage
• Alert leadership to situations outside of established policy or issues requiring extra level of customer service attention.
• Contributes and participates in system and process enhancement discussions
• Document and update process documentation as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What we are after:

Ability to manage high volume of work with constant detail orientation

Able to meet deadlines with quality work

Good analytical skills, comfortable with data, dashboards

Broad Commercial understanding

Excellent Organisational skills

Excellent interpersonal skills with the ability to liaise with stakeholders at all levels

Positive and solution-oriented, a problem solver who finds ways to overcome challenges

Able to handle a dynamic environment with new responsibilities, shifting priorities etc.

Takes full ownership of assigned responsibilities

A quick learner and a team player

Proven ability to set and deliver upon priorities within busy, shifting environment

Ability to keep manager informed and involved on ongoing basis

Comfortable working in global environment impacted by different legal, cultural and business priorities

Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and OneCRM (Dynamics)

Experience in working cross-culturally and in remote situations

Effective professional level English verbal and written communication skills

Preferred Qualifications:

Ideal candidate would have a personal interest in driving results that deliver for the customer and transformation

Some knowledge of regulation in the Payments industry in Europe

Project management skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Expected salary:

Location: London

Job date: Fri, 20 Oct 2023 22:13:11 GMT

Apply for the job now!

The post Licensing – Client Resolution Coordinator appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Job Description

The Future Talent Program features internships that last up to 12 weeks and will include one or more projects and the opportunity to shadow and learn from our BD&L professionals. These opportunities in our Research Labs provide a summer experience that allows a successful candidate to learn about business development & licensing as a career opportunity as well as deepen their understanding of the R&D process at our Company.

Our Company is a global healthcare leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity, and teamwork of talented and motivated individuals. To this end, we strive to create an environment of mutual respect, encouragement, and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

The Business Development & Licensing (BD&L) organization at our Company’s South San Francisco site is responsible for the search, evaluation, and negotiation of all early-stage therapeutic candidate transactions (pre-Proof of Concept in humans) emanating from the West Coast of North America and the Asia Pacific region (including greater China, Japan, Korea, Australia/New Zealand, Singapore, and India). The team supports the Business Development objectives for our Research Labs across all therapeutic and functional areas.

We are seeking candidates with a passion for scientific research, excellent academic performance, communication skills, teamwork, and the ability to work in a multi-functional environment. This is an excellent opportunity for a driven individual looking for broad-based experience in a dynamic area within a company working on the cutting edge of science. Intern experiences will include:

The BD&L intern will develop an understanding of how our Company originates deals, the elements of search & evaluation, due diligence, and transactions to establish partnerships that enable our Company to have the best global pipeline in the industry.

The BD&L intern will collaborate with Search & Evaluation leads to help identify, evaluate, and execute business development opportunities with a focus on cutting-edge science across different modalities to enhance and expand our Company’s pipeline.

The intern will be responsible for conducting assessments on industry trends and competitive landscape reviews in select therapeutic areas.

This is a full-time paid internship position and the United States Hybrid work model will apply. A housing subsidy is not available as part of this program and must be funded 100% by the student.

Education:

Required: Candidates must be currently enrolled in a graduate program pursuing a Ph.D. and/or M.D. with an undergraduate or graduate degree in a scientific discipline.

Required Experience and Skills:

Candidates must be available to work full-time for up to (12) consecutive weeks beginning in May or June of 2024.

Candidates must have some level of scientific or business training/experience beyond undergraduate coursework.

Candidates must have proficiency in Microsoft Office tools (Outlook, Word, Excel)

Preferred Experience and Skills:

Preference for candidates with Ph.D. in scientific discipline or M.D. but not required.

Strong critical thinking capability and creative problem solver.

Strong communication skills, organizational skills, and scientific acumen.

Must be flexible, adaptable and able to work on a task-by-task basis.

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” great medicines can make a significant impact on our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$39,600.00-$105,500.00

FTP2024

MRL2024

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply

Current Contingent Workers apply

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Intern/Co-op (Fixed Term)

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: No Travel Required

Flexible Work Arrangements: Hybrid, On-Site

Shift: 1st – Day

Valid Driving License: No

Hazardous Material(s): n/a

Expected salary: $39600 – 105500 per year

Location: San Francisco, CA

Job date: Sat, 28 Oct 2023 23:43:55 GMT

Apply for the job now!

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