Job description: DESCRIPTION

Amazon’s Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. Our mission is to deliver a trustworthy experience by eliminating catalog defects, ensuring listings are compliant with our selling policies, ensuring customers receive authentic products in the condition they expect, and protecting them by making things right with our A-to-z Guarantee, in the rare chance that the expectation is not met.

We are looking for an individual with strong leadership, analytical skills, and communication skills to join the team as a Sr. Program Manager. You will influence strategy and roadmap of operational tools by playing an integral part as the voice of users. The perfect candidate will have a passion to deliver great customer experience. You have excellent problem solving skills, writing skills and a track record of on-time delivery of global projects. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You will also think strategically and analytically about business and technical challenges and can effectively communicate recommendations to senior leadership.

Key job responsibilities
1. Requirements Gathering – Develop business requirement documents by gathering use-cases and work with engineering and science teams to build required features.
2. Project Management – Own and lead initiatives for operations productivity improvement from conception through execution. Create effective program plans, collaborate with stakeholders to define and execute program goals and maintain effective communication and engagement with stakeholders throughout the program lifecycle, identifying, assessing, and mitigating potential risks to program success.
3. Communication and Collaboration – Distill complex information into clear and concise content for stakeholder group. Collaborate with cross functional teams to ensure execution of program plan. Collaborate closely with Engineering team on release scope, considering team capacity, business roadmap, and any backlog. Streamline and communicate any interdependencies with partner teams, ensuring all components move forward cohesively. Prepare detailed release notes and identify areas needing documentation enhancements.
4. Technical acumen – Manage trade-offs and make critical tactical or strategic decisions on behalf of the end-users. Collaborate closely with Engineering team on release scope, considering team capacity, business roadmap, and any backlog.
5. Change Management – Understand change and use change management strategies and tactics to support projects. Implementing effective change management strategies to minimize disruption and ensure stakeholder buy-in, and establishing and tracking key performance indicators (KPIs) to measure program progress and success.

About the team
Shopping Experience Protection Ops (SEPO) Team works to ensure that customers can buy with confidence on Amazon. Our mission is to ensure that every Customer, Brand and Selling Partner is protected from bad actors, and their concerns are resolved real-time. Our mission is to create quick and accurate decisions that exceed the expectations of our Customers, Brands and SPs while protecting them from bad actors. We deliver at scale through technology and expert human judgement. We drive down costs by selectively and efficiently using human judgement where technology is not able to automate.

We are open to hiring candidates to work out of one of the following locations:

Dallas, TX, USA

BASIC QUALIFICATIONS

– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
– 5+ years of managing stakeholders in cross-functional project experience
– 2+ years of delivering cross functional projects experience

PREFERRED QUALIFICATIONS

– Master’s degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
– 3+ years of driving process improvements experience
– Background/understanding of data science and experience in managing program plans for science and ML based tooling.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Expected salary:

Location: Dallas, TX

Job date: Sun, 24 Dec 2023 02:41:10 GMT

Apply for the job now!

The post Senior Program Manager, Investigation Tech Products, Shopping Experience Protection Ops (SEPO) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: DESCRIPTION

Amazon’s Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. Our mission is to deliver a trustworthy experience by eliminating catalog defects, ensuring listings are compliant with our selling policies, ensuring customers receive authentic products in the condition they expect, and protecting them by making things right with our A-to-z Guarantee, in the rare chance that the expectation is not met.

We are looking for an individual with strong leadership, analytical skills, and communication skills to join the team as a Program Manager. You will influence strategy and roadmap of operational tools by playing an integral part as the voice of users. The perfect candidate will have a passion to deliver great customer experience. You have excellent problem solving skills, writing skills and a track record of on-time delivery of global projects. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You will also think strategically and analytically about business and technical challenges and can effectively communicate recommendations to senior leadership.

Key job responsibilities
1. Requirements Gathering – Develop business requirement documents by gathering use-cases and work with engineering and science teams to build required features.
2. Project Management – Own and lead initiatives for operations productivity improvement from conception through execution. Create effective program plans, collaborate with stakeholders to define and execute program goals and maintain effective communication and engagement with stakeholders throughout the program lifecycle, identifying, assessing, and mitigating potential risks to program success.
3. Communication and Collaboration – Distill complex information into clear and concise content for stakeholder group. Collaborate with cross functional teams to ensure execution of program plan. Collaborate closely with Engineering team on release scope, considering team capacity, business roadmap, and any backlog. Streamline and communicate any interdependencies with partner teams, ensuring all components move forward cohesively. Prepare detailed release notes and identify areas needing documentation enhancements.
4. Technical acumen – Manage trade-offs and make critical tactical or strategic decisions on behalf of the end-users. Collaborate closely with Engineering team on release scope, considering team capacity, business roadmap, and any backlog.
5. Change Management – Understand change and use change management strategies and tactics to support projects. Implementing effective change management strategies to minimize disruption and ensure stakeholder buy-in, and establishing and tracking key performance indicators (KPIs) to measure program progress and success.

About the team
Shopping Experience Protection Ops (SEPO) Team works to ensure that customers can buy with confidence on Amazon. Our mission is to ensure that every Customer, Brand and Selling Partner is protected from bad actors, and their concerns are resolved real-time. Our mission is to create quick and accurate decisions that exceed the expectations of our Customers, Brands and SPs while protecting them from bad actors. We deliver at scale through technology and expert human judgement. We drive down costs by selectively and efficiently using human judgement where technology is not able to automate.

We are open to hiring candidates to work out of one of the following locations:

Dallas, TX, USA

BASIC QUALIFICATIONS

– 3+ years of program or project management experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience using data and metrics to determine and drive improvements
– Experience working cross functionally with tech and non-tech teams
– Experience identifying and resolving complex issues

PREFERRED QUALIFICATIONS

– 3+ years of driving end to end delivery, and communicating results to senior leadership experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Expected salary:

Location: Dallas, TX

Job date: Sun, 24 Dec 2023 07:23:05 GMT

Apply for the job now!

The post Program Manager, Investigation Tech Products, Shopping Experience Protection Ops (SEPO) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Job Family: Risk & Regulatory Compliance Consulting

Travel Required: None

Clearance Required: None

What You Will Do:

As part of the team, you will:

Assist and deliver high quality client engagements to assess and/or enhance organisations anti-financial crime systems and controls, including as part of a s.166 engagement.

Assist in the investigation of potential financial crime issues, including money laundering, sanctions violations, bribery and corruption and fraudulent financial activity.

Support project managers in the planning, execution and management of small and large engagements including project management, progress tracking, providing client updates, billing, and engagement productivity, quality, and other relevant analytics.

Assist in preparing AML and sanctions training to Boards and across all three lines of defence.

Please note that Guidehouse will not offer visa sponsorship for this role.

What You Will Need:

1.5+ years of relevant work experience.

Able and willing to work a flexible schedule: both remotely AND in our London offices (at least one day per week) AND/OR clients’ sites when needed.

Passionate about combating financial crime and assisting clients by providing innovative and effective solutions.

A critical thinker with a strong eye for detail and creative in problem solving. Strong analytical skills.

Confidence and ability to communicate clearly and quickly to establish credibility with clients and colleagues.

Excellent writing skills and fluency in English. Assist with the production and delivery of high-quality client deliverables, client communications, proposals and marketing materials.

Consultancy, other professional services or regulatory experience.

Ability to travel as needed.

Technical:

Demonstrable knowledge and experience in the following areas:

AML (e.g., transaction monitoring or correspondent banking);

Familiarity operating under JMLSG and UK Money Laundering Regulations 2017 (amended 2019);

Enterprise-wide or business line AML/CTF risk assessments, gap assessments and compliance monitoring and testing; and

Financial crime related governance, policies and procedures, desk-top procedures and other methodologies to assure good practices and appropriate accountability and oversight.

What Would Be Nice To Have:

Knowledge of other financial crime legislation/regulation (e.g., Sanctions, Anti-Bribery & Corruption, Fraud, Market Abuse).

CAMS, ICA, CFE or similar professional certifications.

A Bachelor’s degree or completed apprenticeship programme at a relevant institution e.g., regulator, consulting firm, accounting firm.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Expected salary:

Location: London

Job date: Fri, 24 Nov 2023 00:41:23 GMT

Apply for the job now!

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