Job description: Job Description: About

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

Job Overview
The Vendor Paid Merchandise Selling Support Colleagues are responsible for all functions related to assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. The Vendor Paid Merchandise Selling Support Colleague is a product expert for the vendor that funds them. They support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment.

Essential Functions

• Make the customer the top priority
• Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
• Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
• Ensure appropriate selling floor presentation by promoting events and merchandise assortments
• Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
• Exhibit friendly and helpful customer experience expectations
• Drive and exceed department goals by executing Macy’s initiatives to actively drive the business.
• Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
• Adhere to all safety and security policies and procedures
• Complete other customer-facing tasks as needed
• Regular, dependable attendance and punctuality

Competencies

• No specific educational accomplishments are necessary.
• Exceptional customer service skills.
• Possess strong merchandising skills.
• Ability to effectively communicate and present information to customers, peers and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
• Must be able to work independently with minimal supervision.
• Must be able to multitask in a fast paced environment.
• Ability to collaborate as a member of a team.
• Demonstrate an energetic and positive attitude, strong communication and interpersonal skills.
• Possess vision and creativity.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

Essential Physical Requirements

• Must be able to reach and use hands and arms continuously.
• This position requires substantial bending, lifting, standing, and walking.
• Requires close vision and color vision.
• Must be able to move and/or lift at least 30 lbs.

Expected salary:

Location: Fresno, CA

Job date: Tue, 02 Jan 2024 01:42:22 GMT

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Job description: Hugo is a vibrant start-up with a strong track record of success that is building the Future-of-Work through offshoring. We provide customizable solutions and a hybrid delivery model designed to minimize disruption risk, drive efficiency, and deliver more predictable outcomes for our clients. We specialize in AI operations and omnichannel customer support. Our client list includes Fortune 500 companies, and a wide range of dynamic start-ups across FinTech, EdTech, and E-commerce. We are recruiting to fill the position below:

Job Title: IT Operations Manager

Location: Lagos (Hybrid)

Job type: Full-Time

Role Overview

• Hugo has experienced tremendous growth over the last two years and to maintain this trajectory, we need to bolster our IT operations and infrastructure.
• We are looking for an experienced IT enthusiast to work alongside our Global Head of IT Operations managing Hugo’s day-to-day IT operations, ensuring the reliability, security, and efficiency of our IT systems.
• You are the ideal candidate if you have a strong background in IT operations, excellent leadership skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities

• Implement, manage, and constantly improve a secure, stable, cost-effective, scalable, and high-performing IT infrastructure (hardware, software, network, and processes) for both WFH (work-from-home) and secure-site service delivery teams.
• Build and manage an efficient IT assets management system: end-to-end process of planning, selecting, purchasing, maintaining, tracking, and retiring of IT assets and devices.
• Support the implementation of an effective IT helpdesk ticketing and support function.
• Provide technical support to end-users, resolving IT-related issues promptly and efficiently.
• Analyze recurring issues and implement preventive measures to minimize future problems.
• Implement business continuity processes to minimize disruption to operations.
• Enforce IT security policies, procedures and guidelines to safeguard company data and systems.
• Collaborate with external vendors and service providers to procure IT equipment and services.
• Evaluate vendor performance and manage relationships to ensure quality and cost-effectiveness.
• Ensure all IT infrastructure is fully compliant with industry standards and best practices.
• Develop a system of KPIs and metrics to measure and monitor the effectiveness of IT operations through a single dashboard and drive continuous improvement of these metrics.
• Identify opportunities for process optimization and automation within IT operations.
• Proactively assess emerging technologies and recommend solutions that can enhance operational efficiency and effectiveness.

About You

The organized professional we seek is a leader with these qualifications:

• Bachelor’s Degree in Computer Science, Information Systems or a related field.

• Master’s degree preferred.
• A combination of relevant experience and qualifications would be accepted in lieu of a university degree in the listed fields.
• Industry certifications such as Network+, Security+, ITIL, CISA, CISM, CISSP, etc.
• 7+ years of proven experience as an IT Operations Manager.
• Operational IT experience with a user base of 1,000+ employees would be a plus.
• Experience at a growth-stage company/environment is a plus.
• Experience working in ”cloud-first’ and ‘remote-first’ environments.
• Exceptional knowledge of technology deployments including cloud computing, endpoint management, IT helpdesk, messaging, automation and workflows, identity management, IT systems architectures, process optimization, networks, and network solutions, etc.
• Knowledge of the latest technological advances that could benefit the company, including information security best practices, industry trends, tools, and change management.
• Knowledge and experience with industry standards would be an asset (e.g., ISO 27001, ISO 22301, SOC 2, NIST, PCI-DSS, etc.)

What we Offer

The only commitment greater than the one we have to our customers is the one we have to our people:

• A competitive compensation and benefits package.
• A hybrid work model.
• Large-scale Impact.

To Apply

Interested and qualified candidates should:

Application Deadline: Not Specified.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Expected salary:

Location: Nigeria

Job date: Wed, 08 Nov 2023 23:45:51 GMT

Apply for the job now!

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