Job description: HRBP Limited, also known as “Human Resource Business Partners” is a Human Resource Management Consulting company, focus on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement. We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Alimosho, Lagos
Employment Type: Full-time

Job Description

• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
• Identify and assess customer’s need to achieve satisfaction.
• Keep track and record of customer interactions, process customer accounts and ensure to file documents.
• Providing feedback on the efficiency of the customer service process.
• Consistently carry out customer satisfaction survey and compile feedback to influence development.
• Develop script for answering calls and making calls.
• Ensure to follow communication procedures, guidelines and policies.
• Build sustainable relationships with customers/clients through open andinteractive communication.
• Communicating with customers through various channels.
• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines.

Requirements

• Candidates should possess a Bachelor’s Degree with 3 – 5 years of work experience.
• Must have similar experience in Banking/Fintech company.
• Ability to communicate fleuntly.
• Team Player.
• Ideal candidate must be fluent in one of the 3 major Nigerian languages (Hausa, Igbo, Yoruba). Fintech/ Banking experience in similar role.

Expected salary:

Location: Alimosho, Lagos State

Job date: Thu, 21 Dec 2023 07:01:52 GMT

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Job description: Job Description:

Job Summary

We are looking to employ an enthusiastic and driven HR intern to assist our HR department with administrative and HR-related tasks. The HR intern’s responsibilities include updating employee records, filing HR documents accordingly, initiating background checks on shortlisted candidates, and providing suitable recommendations to improve HR policies. You should also be able to draft employee communications notifying staff of policy and procedural changes.

Responsibilities:

Updating company databases by inputting new employee contact information and employment details.

Screening potential employees’ resumes and application forms to identify suitable candidates to fill company job vacancies.

Organizing interviews with shortlisted candidates.

Posting job advertisements to job boards and social media platforms.

Removing job advertisements from job boards and social media platforms once vacancies have been filled.

Assisting the HR staff in gathering market salary information.

Preparing and sending offer and rejection letters or emails to candidates.

Coordinating new hire orientations.

Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.

Requirements

Bachelor’s degree in human resource management or studying toward a degree in human resource management or related field.

Proven experience working in an office environment.

Working knowledge of the Nigerian labour law

Familiarity with HRIS (Human Resources Information System) software is advantageous.

Proficiency in all Microsoft Office applications.

The ability to work as part of a team.

Strong analytical and problem-solving skills.

Excellent administrative and organizational skills.

Effective communication skills.

Detail-oriented.

Expected salary:

Location: Lagos, Lagos State

Job date: Sun, 31 Dec 2023 03:47:30 GMT

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