Job description: Date Posted: 2023-12-19

Country: Canada

Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada

Position Role Type: Unspecified

Qui sommes-nous ?

Chez Pratt & Whitney, nous croyons que le vol motorisé a transformé et continuera de transformer le monde. C’est pourquoi nous travaillons avec le cœur d’un explorateur et le cran d’un perfectionniste pour concevoir, construire et entretenir les moteurs d’avion les plus perfectionnés au monde. Nous le faisons dans le cadre d’un portefeuille diversifié comprenant les moteurs commerciaux, les moteurs militaires, l’aviation d’affaires, l’aviation générale, l’aviation régionale et l’aviation d’hélicoptère, afin de transformer les possibilités en réalités pour nos clients. C’est ainsi que nous abordons notre travail chez Pratt & Whitney, et c’est pourquoi nous sommes inspirés à nous dépasser.

Que vous soyez actuellement aux études au baccalauréat ou à la maîtrise, nous pouvons vous aider à exploiter votre potentiel, à améliorer vos compétences et à faire de l’impossible une réalité. Si vous êtes présentement inscrit dans une université canadienne, c’est le moment d’entamer un parcours professionnel susceptible d’avoir un impact et de favoriser l’innovation pour les générations à venir.

Chez Pratt & Whitney, la différence que vous faites est visible chaque jour. Il suffit de lever les yeux. Êtes-vous prêt (e) à vous dépasser ?

Dates du stage : le Le 6 Mai au 23 Aout 2024

Consultez notre chaîne YouTube :

Notre site web :

Description de l’environnement de travail

Hybride : Veuillez noter que ce stage est hybride et que vous devrez être sur place au moins 3 jours par semaine du bureau. Les rôles hybrides exigent que vous résidiez dans la province du rôle pour lequel vous avez postulé.

À quoi ressemblera votre quotidien?

Le Centre Priorité Clients (Customer First Centre) de Pratt & Whitney Canada est un chef de file en matière de support à la clientèle. Le Centre Priorité client offre un support technique & logistique pour la maintenance de moteurs d’aéronefs et l’assistance aux avions cloués au sol. L’objectif est de maintenir les avions en vol. Cette organisation de première ligne est en communication constante avec les clients externes et les différentes organisations internes afin d’assurer que les requêtes de clients soient résolues promptement et agit à titre de liaison au sein des organisations du Service Client, tels que les pièces de rechange, les moteurs de location, les équipes mobiles de réparation des moteurs, les programmes d’ingénieries techniques, l’ingénieur en chef, les publications techniques, les garanties et autres.

Le candidat(e) sélectionné sera en charge de la coordination du volet technique et commercial de l’émission des lettres de déviation technique et de gérer les événements moteurs dans le système CRM (Customer Relationship Management) La personne retenue devra maintenir des communications constantes avec les clients et les contributeurs à l’interne, de la création du cas jusqu’à sa résolution, tout en maintenant un niveau de service client de haut niveau.

L’étudiant sera également responsable de la revue mensuelle des indicateurs de performance départementale ainsi que de l’émission et de l’analyse en lien avec le processus de rétroaction mensuelle auprès des clients. D’autres projets stimulants pourront aussi se greffer au quotidien de la personne. Le département est à la recherche d’un candidat(e) fiable et responsable qui saura assister de nombreux ingénieurs dans leurs tâches. L’étudiant(e) apprendra davantage sur l’aviation, les moteurs, et l’excellence de services que Pratt & Whitney Canada fournis depuis 1928. Également, le candidat(e) aura l’opportunité d’entretenir contact avec les clients situés dans plus de 200 pays. C’est une chance de développer ses habiletés communicatives ainsi que sa portée professionnelle dans un environnement des plus dynamiques.

Qualifications et compétences requises

Avoir le droit de travailler au Canada;

Être inscrit dans une université canadienne pendant votre stage;

Être en mesure de travailler sur place dans la province où vous êtes embauché;

Diplôme en cours d’obtention dans un domaine pertinent en Ingénierie;

Bilinguisme, maîtrise de la suite MS Office, bonne connaissance des technologies de l’information, aptitude à travailler avec un minimum de supervision, organisation, esprit d’équipe.

Diversité, Équité et Inclusion

Le générique masculin est utilisé sans discrimination et uniquement dans le but d’alléger le texte. P&WC souscrit au principe de l’équité en matière d’emploi et est déterminé à encourager la diversité et l’inclusion. Nous sommes heureux d’étudier la demande d’emploi de tous les candidats qualifiés, sans égard à leur race, couleur, religion, orientation sexuelle, genre, nationalité d’origine, âge, handicap, statut d’ancien combattant ou tout autre statut protégé par la loi.

Veuillez noter que des licences, permis, certifications ou d’autres types d’autorisations peuvent être requises si le poste requiert un accès à des données contrôlées ou assujetties à toute réglementation applicable.

Who we are:

At Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and a perfectionist’s grit to design, build, and service world’s most advanced aircraft engines. We do this across a diverse portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.

Whether you are currently pursuing a bachelor’s or master’s degree, we can help you harness your potential, advance your skills and make the impossible a reality. If you are currently enrolled in a Canadian university, now is the moment to start a career path that can drive impact and innovation for generations to come.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Internship dates: Mai 6th to August 23rd 2024

Check out our YouTube channel:

Our website:

Work Environment

Hybrid: Please note that this internship is hybrid requiring you to be on-site a minimum 3 days per week from the office. Hybrid roles require you to reside in the province of the role that you have applied for.

What your day will look like?

The Customer First Centre of Pratt & Whitney Canada provides technical and AOG (Aircraft on Ground) assistance, leading in the aspect of customer service and support. Our goal is to keep the fleet flying. This customer facing organization works closely with internal and external organizations to ensure customer requests are resolved promptly and acts as liaison between the different organization, such as Spare Parts, Rental Engines, Mobile Repair team, Customer Engineering groups, Chief Engineering team, Technical Publications, Warranty and many mores.

The selected candidate will coordinate the technical and commercial aspects related to the technical Deviation Letters issuance and effectively manage the events in CRM system (Customer Relationship Management). The person will maintain constant communications with internal stakeholders and with external customers, from case creation until resolution while maintaining high standard of etiquette and protocol.

The candidate will also have a monthly task of analyzing customer satisfaction by providing surveys to our clients and gathering their results. In addition to the survey review, monthly key performance departmental metrics will be extracted and analyzed by the intern. Other projects can also be assigned to the student and developed autonomously. We are in need of someone who can manage numerous tasks and handle multiple responsibilities. The candidate will assist engineers and communicate daily with our customers that are located in over 200 countries. This is a chance to learn about the engine operations and maintenance related activities along with the excellent service Pratt & Whitney Canada offers since 1928. It is an opportunity to develop one’s communicative skills and professional image in a very dynamic environment.

Required qualification & skills

Be eligible to work in Canada;

Be enrolled in a Canadian university throughout your internship;

Be able to work on-site in the province where you are hired;

Pursuing a degree in a relevant field of Engineering;

Bilingualism (French, English), Excellent communication skills, Aptitude to work with minimum supervision, Organizational skills, Team spirit, MS office abilities.

Diversity, Equity & Inclusion

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. P&WC is an equal opportunities employer, seeking to promote diversity and inclusion. We will consider applications from all qualified candidates, regardless of their race, colour, religion, sexual orientation, gender, nationality, age, disability, veteran status or any other status protected by law.

Please note that licences, permits, certifications or other types or authorizations could be required if the position requires access to controlled data or data subject to any applicable rule or regulation.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

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Expected salary:

Location: Canada

Job date: Fri, 22 Dec 2023 23:43:06 GMT

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The post COOP-ÉTÉ-Stage pour le Centre Priorité Clients de P&WC/COOP-Summer- P&WC Customer First Centre–Technical helpdesk internship appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Nationwide IT Services (NIS) is seeking an experienced IT Helpdesk Coordinator responsible for providing support to the end-user community on hardware, software, and network related problems.

Additional support includes:

• Support resolutions to a variety of issues/problems as required.
• Provide timely escalation of complex issues to management staff.
• Responds to Tier II and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction.
• Closes activities of tickets assigned. Interfaces with carrier representatives to obtain pricing, service selection, and billing information.
• Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.
• Performs other duties as assigned.

Duties and Responsibilities:

• Provides Tier I thru Tier II analysis and technical help desk support.
• Interface with multiple levels of users, management, and technical staff. Provides moderate level of customer service support for office automation applications, personal computers, and printers. Accurately documents and reports problems to technical staff for resolution.
• Categorizes and prioritizes service requests by maintaining database (Remedy) with up-to-date status information. Performs other help desk duties as assigned.
• Provides ancillary support for other New Orleans based programs as required.
• Responsible for providing support to end-user community on hardware, software, and network related problems.
• Support resolutions to a variety of issues/problems as required.
• Provide timely escalation of complex issues to management staff. Responds to Tier II and higher trouble tickets.
• Ensures problem ownership and promotes end-user satisfaction.
• Closes activities of tickets assigned. Interfaces with carrier representatives to obtain pricing, service selection, and billing information.
• Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.
• Performs other duties as assigned.

Qualifications:

• US Citizen with active Secret clearance
• High School Diploma or equivalent.
• Two to three years of relevant Help Desk work experience.
• Familiar with ITSM Remedy, MS Office 365, and current printer technology
• A+ certification a plus

NIS is an IT and Management consulting company, designated 8(a) by the SBA, and a CVE-verified Service-Disabled Veteran Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP) and educational reimbursement along with Pet Insurance.

Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability or protected veteran status.

Expected salary:

Location: Charleston, SC

Job date: Wed, 01 Nov 2023 08:57:53 GMT

Apply for the job now!

The post IT Helpdesk Coordinator appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time. Follow standard service desk… network connectivity. Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned…

Expected salary: $23 – 25 per hour

Location: Las Vegas, NV

Job date: Fri, 27 Oct 2023 05:38:04 GMT

Apply for the job now!

The post IT Helpdesk Specialist, Tier l appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Psition: IT Help-Desk Support Officer

Job Location: Apapa, Lagos

Employment Type: Full-time

Sector: FMCG

Job Responsibilities

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.

Expected salary: 112000 per month

Location: Apapa, Lagos State

Job date: Wed, 11 Oct 2023 04:26:58 GMT

Apply for the job now!

The post IT Help-Desk Support Officer Job at MacTay Consulting appeared first on World News: Entertainment, lifestyle, Health, Technology.