Job description: Job Number 23174837
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate well-being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of associate and guest accidents.

• Observes service behaviors of associates and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures associates are cross trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Expected salary:

Location: Toronto, ON

Job date: Fri, 05 Jan 2024 01:41:10 GMT

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Job description: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? An individual that seeks to…

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Job Highlights:

Reports To: General Manager

Location: The Colony, TX

Compensation: Competitive hourly pay with internal growth opportunities

Position Overview:

We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it’s assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests.

Role Scope & Responsibilities:

Guest Experience Excellence:

• Greet guests warmly and ensure their needs are met promptly and courteously.
• Assist guests with inquiries and provide information about our programs and services.
• Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
• Handle guest feedback, concerns, and complaints in a professional and emphatic manner.

Operational Excellence:

• Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
• Assist in guest scheduling, reservations, enrollments, and events.
• Respond to phone calls, voicemails, and emails in a timely and professional manner.
• Partner with center leadership on tracking inventory and supplies.
• Collaborate with other departments to ensure timely and accurate service delivery.
• Conduct daily facility walks and execute opening and closing checklists.

Problem Solving:

• Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
• Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.

Communication:

• Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
• Relay relevant information to the leadership team, including feedback from guests and teammates.
• Able to communicate TOCA programming information to guests with knowledge and accuracy.

Administrative Duties:

• Manage guest registration, waivers, and inquiries for services and events.
• Assist in tracking attendance, collecting fees, and processing payments.
• Prepare reports related to guest participation, feedback, and facility utilization as required.

Training and Development:

• Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.

TOCA Culture:

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

Qualifications & Experience:

• High school diploma or equivalent.
• Previous customer service, hospitality, or guest relations experience.
• Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
• Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training’s values.
• Problem-solving skills and the ability to remain calm under pressure.
• Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
• Flexibility to work evenings, weekends, and holidays.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.

Benefits:

• Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
• Positive and supportive team culture that values continuous improvement and excellence.

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About TOCA:

TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA’s training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level. TOCA Football, Inc. is currently the largest soccer center operator in North America and an official soccer training partner of MLS.

To learn more, visit .

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Expected salary:

Location: The Colony, TX

Job date: Sun, 17 Dec 2023 08:57:36 GMT

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The post Guest Experience Associate – The Colony, TX appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: . Candidates must be able to provide proof of eligibility to work in the USA. No visa sponsorship is offered for this position… meeting tools such as Zoom to work collaboratively. Understanding of and strong interest in artistic programming, the arts in…

Expected salary: $112000 – 140000 per year

Location: Baltimore, MD

Job date: Wed, 20 Dec 2023 02:58:17 GMT

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