Job description: Why apply for this role

Are you naturally innovative and creative and want to apply your talents to build on our reputation for quality and responsiveness? Are you looking to join an organization where personal and professional growth is as important to us as it is to you? Do you want to be part of a culture where it’s ok not to feel ok; and it’s absolutely ok to ask for help? Then maybe PulseLearning, the leader in behavioral change through learning, is the place for you!

About PulseLearning

Headquartered in Ireland, we embrace diversity and have Teams in the US, Canada, Europe, Australia, and New Zealand. We are passionate about creating end-to-end, people-focused learning solutions. We are proud of our trusted relationships with our long-standing, established Clients. We are looking to continue to build on these relationships and create new growth opportunities. PulseLearning provides an environment of acceptance and inclusion. We embrace diverse thinking and are always looking for smarter ways to work. We value each other immensely and truly believe in the value of our products and services in creating positive change.

Role description

PulseLearning is seeking a Project Manager (PM), Custom Learning Solutions who will manage the full life cycle of Learning and Development projects for Clients. As the cornerstone of the project team, this role is critical for Client satisfaction and growth. Exceptional communication and relationship-building skills are essential. This remote, work-from-home position will be focused on projects across North America and the UK.

Role responsibilities

• Provide full lifecycle hands-on project management, from planning to successful delivery, for a wide range of eLearning and Professional Services Client projects.
• Provide outstanding and proactive communication (verbal and written) with Clients, Team Members, and stakeholders.
• Effectively manage multiple projects simultaneously with multiple teams and time zones.
• Provide an exceptional Client experience, understanding evolving needs and building trust through repeated, timely, and effective project delivery.
• Define, manage, and communicate all aspects of project financials to meet agreed KPIs.
• Identify complex risks, create mitigation strategies, and implement action plans.
• Contribute to ongoing process improvement to increase Client satisfaction and project profitability.
• Promote and practice company values while leading staff and nurturing a creative, innovative, and enjoyable work environment.

Required experience and certification

• Minimum five years of dedicated project management experience, with at least three years in eLearning courseware development
• Minimum three years of directly interacting with external Clients
• eLearning courseware development knowledge, with essential PMI PMP or PRINCE2 certification preferred

Required skills

• Outstanding verbal and written communication skills
• Full lifecycle management of eLearning development
• Demonstrated experience in a dedicated SPM role (rather than duel or hybrid role)
• Strong, proactive project management skills
• Client relationship skills, with demonstrated account management experience as the lead Client liaison on projects
• Deep and demonstrated understanding of performance metrics, financial control, and project KPIs
• Leadership and relationship-building skills
• Breadth of learning industry knowledge
• Demonstrated experience leading cross-functional remote teams
• Proficiency with Microsoft Office and Microsoft Project
• Flexibility, motivation, and ability to meet deadlines
• Exceptional attention to detail
• Self-motivation, decisiveness, and the ability to adapt to change and competing demands
• Ability to lead, mentor, develop, and manage multiple teams simultaneously
• Exceptional conflict resolution and negotiation skills
• Ability to apply CLEAR (Compassion, Listening, Empathy, Acceptance, and being your Real self) skills in all your interactions

Benefits of working at PulseLearning

PulseLearning hires the best people, we work hard to provide benefits that make their lives better. We offer a comprehensive compensation package that includes:

• A competitive salary
• Flexible working hours
• Remote working
• Access to the I Am Here mental health and wellbeing resources

Employment type: Full-time

Start date: Nov 2023

We look forward to hearing from you!

Expected salary:

Location: Canada

Job date: Wed, 18 Oct 2023 22:18:25 GMT

Apply for the job now!

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