Job description: Job Description:

Position Summary

Under the direction of the Casino Shift Manager(s) the Dealer Supervisor is responsible for the supervision and security of multiple table games and Dealers within an assigned section, while ensuring internal controls, government regulations and department policies and procedures are followed at all times. The incumbent is responsible for ensuring first-class customer service, must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. The Dealer Supervisor contributes to a safe and welcoming work environment for all employees, motivates, leads by example, and provides a learning environment. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Key Accountabilities

• Monitors games, player tracking (manual & CMP), reports large buy ins/cash outs, table swings, and suspicious play or behavior
• Develops and mentors Dealers through daily coaching and feedback
• Responsible for the integrity of games by ensuring all government regulations, Internal Controls and Department & Company Policies and Procedures are followed
• Deals with conflict resolution; provides comps if necessary
• Responsible for various department and company development/initiative projects (promotional ideas, increasing headcount etc.)
• Reports wins and losses
• Responsible to see that all assets are secured during an emergency (fire alarm, power failure etc.)
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Fosters and encourages GEM skills and behaviors
• Fosters excellent guest relations and creates GEM’s for casino guests
• Finds ways to play; you are serious about work, without being serious
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day

Education and Qualifications

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and “all about the guest” attitude!
• Minimum Grade 12 or equivalent is required
• Casino Table Games supervisory experience is required.
• Demonstrated previous experience in coaching and developing employees is required
• Demonstrated exceptional customer service and interpersonal skills is required
• Proven technical abilities, game mix and an extensive knowledge of gaming policy and procedures is required
• Satisfactory attendance is required
• Demonstrated exceptional communication, negotiating, and conversational skills is required
• Proven sound judgement and decision-making skills is required
• Proven ability to be organized, detail oriented, reliable, punctual, efficient, trustworthy, diligent in duties and responsibilities, and a team player is required
• Proven ability to be self-motivated, and to work well under pressure in a fast-paced environment is required

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn’t your typical “corporate” job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Expected salary:

Location: Halifax, NS

Job date: Wed, 20 Dec 2023 06:49:14 GMT

Apply for the job now!

The post Dealer Supervisor 2-HFX (Full time; experience required) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Company: Cox Automotive – USA

Job Family Group:

Vehicle Operations

Job Profile: Dealer Services Sr Specialist

Management Level: Individual Contributor

Travel %: No

Work Shift: Day (United States of America)

Job Description:

Job Responsibilities:

Represents the Dealer Sales Lane at the location on sale days —promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, up sells products and services, etc.

Works with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed.

Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.

Champions all sale day preparations (pre/post activities) related to in‐lane and online sales.

Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.

Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.

Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.

Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services & products. Provide assistance and training in usage.

Provide consultation to customers regarding setting of floor prices prior to every sale and educate dealers if needed to MMR. This will guarantee success of a dealer’s in-lane and online offerings and ensure Manheim sets realistic dealer expectations on selling cars.

Develop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.

Serve as initial contact for buyers and sellers.

Maximize the number of transactions on OVE. Promote all listings onsite and offsite.

Load inventory for dealers including no sales, transfer inventory from AutoTrader/others and vehicles with condition reports.

Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).

Identify sold units and facilitate transactions through completion to include but not limited to the following:

Monitor notifications generated online (e.g., purchase confirmation).

Confirm availability and location of vehicle (and title) at the time of sale.

Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release).

Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.

Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

Reviews vehicles in sales line‐up, locates missing vehicles, and works with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check).

Coordinates with Recon shops to ensure that repairs are completed in a timely manner.

Works closely with vehicle check‐in and lot operations to ensure all work is completed on dealer vehicles (i.e., recon, inspections, details, etc.).

Contacts inside support if units are pulled from the sale or online for work not being completed or mechanical issues so this can be communicated to the customer.

Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.

Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Qualifications:

High School Diploma/GED and 3 years’ experience in a related field.

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;

OR 5 years’ experience in a related field.

Safe drivers needed; valid driver’s license required.

Effective communication (written and verbal) and interpersonal skills required.

Ability to work in a high-performance, fast paced team environment.

Solid computer skills, including the ability to use the Internet and MS Office effectively.

Ability to adapt to and work effectively within a constantly changing environment.

Excellent customer service and problem-solving skills are required. Ability to sit or stand for prolonged periods of time.

Ability to perform repetitive tasks; manual dexterity.

Vision abilities required include close, distance, and depth perception.

Preferred:

1-3 years of Auction experience or 2-4 years of dealership experience is strongly preferred.

Previous experience in sales support role desired.

Drug Testing: To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Us: Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Expected salary:

Location: Bordentown, NJ

Job date: Sat, 04 Nov 2023 00:07:35 GMT

Apply for the job now!

The post Dealer Services Senior Specialist appeared first on World News: Entertainment, lifestyle, Health, Technology.