Job description: Other Healthcare / Client Support Roles Hybrid Remote, Windsor, Ontario Chatham, Ontario Sarnia, Ontario Temporary, Part Time (0.8 FTE) ReqID: 39292

Description

Position at VON Canada (Ontario)

Requisition Details:

Employment Status: Temporary, Part Time (0.8 FTE)
Program Name: Chronic Pain Program
Number of Hours Bi-Weekly: 60
Work Schedule: Days
Anticipated End Date: 06/02/2025
On Call: No

Job Summary:

The Supportive Care Counsellor – Chronic Pain Program is responsible for client assessments, providing short term counselling, education and advocacy in partnership with the VON clinical staff.

Key Responsibilities:

• Provides individual and group counselling, health education, case management, community rehabilitation and development for clients.
• Conducts comprehensive client assessments (includes discipline specific assessments and multidisciplinary assessment instruments, patient self-assessments, family assessments).
• Maintains up to date knowledge of community resources and services and facilitates referrals as appropriate.
• Assumes responsibility for the plan of care and support of assigned clients within the context of primary worker and the larger team.
• Advocates for clients and promotes self-advocacy and client self-determination as appropriate.
• Participates in staff, team and committee meetings or task groups for program planning, development and evaluation.
• Other duties as assigned.

External and Internal Relationships:

• Works in collaboration with clinical staff.
• Communicates and partners with community agencies such as the funder, police, hospital, government, and shelters.

Education, Designations and Experience:

• Masters of Social Work, Psychology, Counselling, Divinity, Theology, or other related field
• Registration with the Provincial College of Social Workers and Social Service Workers is mandatory.
• Minimum of 5 years’ experience with mental health.
• Current CPR Certification will be an asset.
• Experience working in a clinical environment an asset.
• Experience with a range of therapeutic/intervention models.
• Extensive knowledge of community resources, health care and social service systems.

Skill Requirements:

• Demonstrates compassion, empathy, integrity, respect, courtesy and a caring attitude in all interactions
• Proven ability to work within a multi-disciplinary team
• Excellent listening and assessment skills
• Computer proficiency and accuracy for all documentation and record keeping, paying attention to detail
• Provide mentorship and guidance in a preceptor and leadership role
• Flexible and supportive to Team needs
• Other skills include conflict management and problem solving skills where issues may be sensitive
• Adheres to all standards, practices, policies and procedures regarding privacy and confidentiality of information, and ethical practices as set forth by employer and regulating College

Other:

• Must have a personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• Must be able to wear Personal Protective Equipment (PPE)

Work Conditions and Physical Capabilities: Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Hand movements.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at for further information and contact details.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at http://www.von.ca/en/accessibility for further details.

VON Canada is committed to embracing and celebrating diversity, equity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

Expected salary:

Location: Ontario

Job date: Fri, 05 Jan 2024 00:16:52 GMT

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Job description: Dear Applicant, Welcome to IDP!

IDP – International Education Specialists (US, UK, Canada, Australia, Ireland & New Zealand)

Company Overview and Context
IDP is a global leader in international education services. We help international students study in English-speaking countries. Our success comes from connecting students with the right course in the right institution and the right country. We’ve been operating for close to 50 years, creating a huge network of opportunities with offices in over 30 countries. We are also proud co-owners of IELTS, the world’s most popular high-stakes English language test, and operators of 11 English language teaching campuses across the Middle East.

IDP Nigeria just recently acquired Intake Education and this expansion has led to open positions within.

Student Placement
We are a world leader in assisting international students find the right overseas study option for them, with a global network of more than 100 offices in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.

Our experienced education counselors are well-trained to support and provide professional guidance to international students. At IDP Education, students come first and we are committed to helping students choose the right course and achieve their desired study outcomes.

IELTS

IELTS, the International English Language Testing System, is designed to assess the language ability of people who need to study or work where English is the language of communication. IELTS is jointly owned by the British Council, IDP: IELTS Australia and Cambridge Assessment English. The test conforms to the highest international standards of language assessment is recognised by more than 10,000 universities and employers in many countries, including Australia, Canada, New Zealand, the United Kingdom and the United States.

It is also recognised by professional bodies, immigration authorities, other government agencies.

IDP has more than 400 test locations in over 50 countries, with more than 3 million tests delivered in 2017.

Our People
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people’s diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive workplaces that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

POSITION PURPOSE
The Education Counsellor is responsible for providing information, advice, support, and processing of applications for international students seeking placement in educational institutions in Nigeria by promoting IDP products and services directly to students. The Education Counsellor is also responsible for supporting the achievement of office/country sales performance targets. The counselor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.

Key Responsibilities

• Student counselling
• Delivering results
• Business development
• Customer service
• Client relationships
• Teamwork
• Communication

Student Counselling

• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each student’s needs are being met. This includes advising students with respect to admission requirements, processes and qualification options.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa, and pre-departure processes.
• Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.

Delivering Results

• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities. e.g., determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and established effective relationships with them.
• CRM system is used to support the end-to-end counselling process including the capture and follow-up of all leads and opportunities to close sales.

Business Development

• Identify new business opportunities in consultation with the Office Manager.
• Maintain regular contact and activities with key accounts (schools, scholarship bodies).

Customer Service

• Act with the highest level of accountability with students, clients, and colleagues.
• Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institution, obtain offers and facilitate enrolments in a timely manner.
• Build effective relationships with education institution staff to support timely application processing.
• Assist students with on-arrival issues or and refer to appropriate agencies where necessary.
• Build strong relationships with network counsellors to enable ongoing support of students onshore.

Client Relationships

• Attend client briefings, workshops and visit to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives.

Teamwork

• Support Office Manager / Marketing Team in the organization of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.
• Provide input on marketing or promotional activities to encourage student numbers.
• Promote IDP through activities such as institution visits, seminars, exhibitions, student associations, etc.
• Assist in the identification of opportunities and threats within the local market.
• Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge, and expertise for the benefit of the team as a whole.
• Identify and leverage opportunities to increase cooperation, efficiency, and operational effectiveness between IDP’s student placement and IELTS operations.

Communication

• Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.
• Use full range of available communication channels including email, telephone, and CRM communication features such as SMS and tasks.
• Effectively present relevant information to students, clients and other key stakeholders as required.
• Provide regular updates to line manager to inform them the progress, challenges and / or support that may be required.

REQUIREMENTS TO SUCCEED IN THIS ROLE

• BSc/M.Sc. Degree from a reputable university.
• 2-4 years’ experience working in educational consultancy or counselling.
• Strong IT skills – Microsoft Office suite, CRM systems
• Experience of working in a sales driven environment with a strong focus on achieving individual and team-based targets
• Knowledge of education institutions, admission processes, immigration requirements and their international operations
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues, etc.)
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Customer focused, with a passion for providing outstanding service.
• Highly effective relationship building and relationship management skills.
• Effective team worker, supporting colleagues and contributing positively to overall team’s success.
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement, ability to make decisions, and act with integrity in the best interests of IDP.

THIS POSITION IS IN LAGOS, NIGERIA

Equal Opportunity Employer

IDP Education is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Expected salary:

Location: Lagos, Lagos State

Job date: Wed, 17 Jan 2024 23:19:51 GMT

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Job description: Job Title: Clinical Counsellor – Arabic Speaking

Status: Regular, Part-time

Hours: 9.5 hours/week
Wage: $41.78/hour – $51.14/hour (Starting $41.78/hour)
Grid: 16P Start Date: ASAP

Date Posted: December 15, 2023
Closing Date: Open Until Filled

Please note that internal applicants must apply by December 21, 2023, internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

The Opportunity:

Working within our , the Clinical Counsellor, Child & Youth and Families provides counselling support to newcomer, immigrant and refugee individuals and families. This role will involve in-person services for children, youth and their families. This role will include providing group sessions for camps focused on mental health and wellness. Our counselling services and interventions are individualized for each client and family, with the aim of reducing barriers the client is facing and increasing capacity through a strength-based therapeutic approach. To serve the needs of our community, candidates must be able to provide service in English and Arabic.

Key Responsibilities:

• Develop strong therapeutic relationships with clients and families to achieve their goals and meet their needs;
• Provide group and psycho-educational support for children, youth and families facilitated alongside other program activities;
• Develop and modify group curriculum reflecting most emergent practice and evidence based support;
• Collaborate with colleagues to identify groups and activities as relevant to the demographic of children and youth;
• Participate in client service planning alongside clients and other counsellors within the department;
• Complete screenings and assessments for referral clients;
• Establish a supportive, therapeutic relationship with clients and their support systems;
• Develop crisis and service plans with each client and their supports to support and maintain client wellness as needed;
• Establish and maintain non-judgemental therapeutic relationships with clients, and collaborate and consult with colleagues and other community resources;
• Assist with developing/providing education services as required, and participate in integrated service delivery;
• Participate in case conferences, team meetings, and professional development, evaluation and quality improvement activities;
• Maintains program records containing statistics, and other paperwork relevant to the program and specifically statistics on referrals and service delivery.
• Maintain client records, case notes, and service plans.
• Ability to navigate internal systems and computer programs used for data entry.
• Make referrals to other services as needed.

Mandatory Qualifications:

• Masters degree in counselling, psychology, social work or a related discipline from a recognized program;
• Fluency in Arabic
• A minimum of 2-years of recent experience facilitating pyscho-educational groups and group therapy or an equivalent combination of education, training and experience.

Qualified candidates will also posses:

• Registered Clinical Counsellor (RCC) designation from the BC Association of Clinical Counsellors is preferred. Individuals in the process of obtaining their designation may be considered;
• Excellent communication and interpersonal skills;
• Strong computer skills, including Microsoft suite (Outlook, Word, Excel, and Teams);
• Demonstrated ability to work collaboratively and independently;
• Class 5 BC Drivers License and access to a vehicle.

A criminal record check is required as a part of this process.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.

To view all opportunities at DIVERSEcity visit .

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit . Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (recruitment@dcrs.ca). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Expected salary: $41.78 – 51.14 per hour

Location: Surrey, BC

Job date: Sun, 17 Dec 2023 02:52:29 GMT

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Job description: judgement, ability to make decisions, and act with integrity in the best interests of IDP. THIS POSITION IS IN LAGOS, NIGERIA… Zealand) Company Overview and Context IDP is a global leader in international education services. We help international…

Expected salary:

Location: Lagos, Lagos State

Job date: Sun, 17 Dec 2023 23:21:20 GMT

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Job description: The YMCA of Greater Saint John is working hard to address the region’s critical issues: the health crisis, population decline, youth outmigration, and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y offers a diverse set of programs at 19 locations in the city and surrounding municipalities. We are a community of over 350 employees and 750 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. We invite you to come to see what the power of belonging can do for you, your career and your community.

Newcomer Connections is a crucial pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world and from all walks of life.

The Opportunity

The Settlement Counsellor is a cornerstone role that provides settlement assistance, practical guidance, and community referrals to newcomer clients at Newcomer Connections. The position provides information & orientation, needs assessments, and settlement planning to clients, particularly to those who encounter difficulty in adjusting to life in Canada and require assistance in resolving those difficulties. Evening and weekend work may be required on occasion. This position sits on the Newcomer Support Services Team and reports to Settlement Counsellor Team Lead and Settlement Supervisor.

Responsibilities

• Conduct needs assessments and develop customized settlement plans with clients who require assistance in adjusting to life in Canada;
• Manage on-going client cases through scheduled meetings and follow-up appointments;
• Connect newcomers with relevant services and opportunities available to them in the community;
• Arrange appointments for newcomer clients as required and ensure clients are provided with the necessary information and resources to attend the appointment;
• Liaise with government agencies, health care practitioners, post-secondary education institutions, businesses, and non-profit organizations on behalf of clients as required;

• Report all client-related activity to the Data Entry Clerk on an ongoing basis;

• Maintain frequent, accurate data entry in CRM and other reporting tools;
• Assist the Settlement Trainer with the development and delivery of information and orientation session (I&O’s) to individuals and groups, as required;
• Assist with client intake as required;
• Actively collaborate with all service teams and staff to ensure that the needs of clients are being fully addressed and the goals of clients are being recognized and pursued;

• Attend public speaking engagements and community events as required in order to help raise awareness about the work of Newcomer Connections and the clientele that it serves;
• Foster relationships with community groups and organizations who are looking to build relationships with, and supports for, newcomers to Saint John;
• Participate on relevant local, regional and national committees;

• Complete quarterly reports;

• Complete monthly expenses;
• Attend staff meetings;
• Perform duties as assigned by the Manager, Newcomer Support Services and/or the General Manager of Newcomer and Community Connections.

Skills and qualifications

• A Bachelor’s Degree, Community College diploma or similar from an accredited institution
• Approachable and possessing a strong client-centric attitude
• Heightened sensitivity to the needs of our immigrant community
• Exceptional ability to communicate in English with clients whose first language is not English
• A minimum of 3 years’ work experience in a cross-cultural environment
• Exceptional oral and written communication skills
• Exceptional organizational and inter-personal skills
• Ability to work flexible hours
• Must be fluent in the English language, knowledge of Ukrainian and/or Russian is an asset.

What We Offer:

• YMCA membership
• In – house training and professional development opportunities
• Uniform and uniform allowance
• Personal “Y Day”
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross training across department
• Paid job related certifications (i.e. First aid/CPR)

Required

• Employment is contingent on having a clean Criminal Record Check with Vulnerable Sector Search.

We ask qualified applicants to submit their cover letter and resume. The YMCA of Greater Saint John appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

Expected salary:

Location: Saint John, NB

Job date: Thu, 30 Nov 2023 07:27:42 GMT

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Job description: believes that every individual has opportunities for employment. Since 1947, JVS Toronto has been giving the power… of employment and improved learning serving 10,000 new individuals annually through career, employment, and assessment services in…

Expected salary:

Location: Toronto, ON

Job date: Sun, 01 Oct 2023 02:00:47 GMT

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Job description: Centre Who is JVS JVS Toronto believes that every individual has opportunities for employment. Since 1947, JVS Toronto… Employment Ontario Services, including identifying and supporting opportunities for itinerant services with community…

Expected salary:

Location: Toronto, ON

Job date: Sun, 01 Oct 2023 07:16:38 GMT

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Job description: Employment Source / Full-time 35 hours per week / 1-year contract with possibility of renewal / Starting ASAP / Markham

Who is JVS

JVS Toronto believes that every individual has opportunities for employment. Since 1947, JVS Toronto has been giving the power of employment and improved learning serving 10,000 new individuals annually through career, employment, and assessment services in Toronto and York Region. We also help businesses recruit the workforce they need to be successful. JVS Toronto is a registered charity and receives generous funding to provide most of our services without charge. Learn about the work we do: www.jvstoronto.org.

Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee assistance program (EAP), opportunities for continuous learning and a variety of corporate discounts. JVS Toronto also offers permanent employees a generous vacation package, a pension plan in addition to paid sick time, family care and wellness days.

Program Overview

Employment Source provides a range of employment services to unemployed individuals of all ages, financial backgrounds, and skills to help them gain employment within their field or a related field. The successful incumbent will support clients from a wide range of employment backgrounds in person, online and in the community.

We’re looking for someone who will:

• Provide individual employment counselling and program referrals, including the ability to complete common assessments
• Assess client needs and develop service plans that support each clients employment and retention goals
• Demonstrate outcome-focused case management ability; applying knowledge of current local labour market trends and community services in York Region
• Maintain complete client case files in compliance with the new Employment Ontario model requirements; monitor clients’ progress with ongoing follow-up
• Interview and assess clients for a variety of employment backgrounds, including ensuring clients have an appropriate resume, interview adeptness, job search skills, etc.
• Collaborate with community partners and cultural specific organizations to provide high volume service in Farsi and/or Hindi in the community
• Assist trainees/clients in securing and maintaining employment, including advocating for client’s successful placement and job retention
• Flexible hours / evenings / weekends may be required for this position.

Minimum Qualifications & Experience:

• Bachelor’s degree (International degrees must be evaluated for Canadian equivalency)
• Post Graduate Certificate in Counselling or Social Services with placement experience, or a related degree with 3-5 years of counselling experience.
• 1-2 years of employment counselling experience
• Effective verbal and written communication skills
• Strong problem-solving skills
• Effective organization and time management skills
• Strong interpersonal skills; the ability to work with a wide range of personality types; sensitivity to diversity
• Computer literate; the ability to learn systems used by the agency (i.e. MS Teams, Outlook & CaseFlo)
• Must have a vehicle in order to travel to itinerant locations in York Region

Our ideal candidate will also have:

• Employment Ontario knowledge and exposure
• Familiarity with common assessment
• Certification from a Career & Work Counsellor program
• Fluent in Farsi and/or Hindi
• Police background check

Qualified applicants are invited to submit their resume & covering letter here.

JVS Toronto is an Equal Opportunity Employer. If you require accommodation in order to submit your application, please contact HR.

JVS Toronto embraces diversity and encourages all qualified candidates to apply.

We thank all applicants for their interest in our agency, however only those selected for an interview will be contacted.

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Applicants must be able to attend the offices in the Toronto Area (in person) as required. Are you able to meet this requirement?

Expected salary:

Location: Markham, ON

Job date: Fri, 13 Oct 2023 23:33:18 GMT

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Job description: Toronto believes that every individual has opportunities for employment. Since 1947, JVS Toronto has been giving the power…Employment Counsellor/ Mentoring Coach, Job ID #8103 BUILD Bridge Training Program for Internationally Trained…

Expected salary:

Location: Toronto, ON

Job date: Sat, 14 Oct 2023 01:04:46 GMT

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Job description: Canadian workplace, provides access to mentorships and the possibility of internships and employment in architecture. JVS… with possibility of renewal / Starting ASAP / North Who is JVS JVS Toronto believes that every individual has opportunities…

Expected salary:

Location: Toronto, ON

Job date: Sat, 14 Oct 2023 03:27:20 GMT

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