Job description: Bukka Hut Restaurant is a fast-growing organization with almost 20 outlets in Lagos and care greatly about our staff…. If you are an extraordinary individual passionate about career growth and development, we need you. Beyond hospitality, Bukka Hut thrives…

Expected salary: 60000 per month

Location: Lekki, Lagos State

Job date: Fri, 19 Jan 2024 08:47:09 GMT

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Job description: Plistbooking.com is a Lekki based Nigerian online vacation rental booking and a real estate marketplace that leverages technology to empower Nigerians to purchase or rent their dream homes as well as monetize their spaces, passions, and talents to become hospitality entrepreneurs. We are growing rapidly, and our goal is to become the largest firm nationally by offering hotels and homeowners advanced and technology enabled services with higher revenues at lower cost.

We are recruiting to fill the position below:

Job Position: Contact Centre Agent – Sales / Customer Service
Job Location: Lekki, Ikate, Lagos
Employment Type: Full-time

Responsibilities

• Coordinating Monthly payroll
• Overseeing day to day operations of the call centre
• Escalating all issues to the directors
• De-escalating conflicts in a timely manner.
• General administrative/clerical tasks
• Auxiliary tasks required.
• Monitoring attendance and promptness
• Troubleshooting technical glitches or mishaps.
• Ensuring quiet hours and work etiquette is observed.
• Manages and oversees a team of call centre agents.
• Motivates and supports agents through feedback and communication.
• Measures KPI’s like inbound calls, call waiting, and call abandonment.
• Assists with taking agents’ calls if they can’t handle the workload.
• Improves quality of results by recommending changes.
• Provides product/service information by answering questions and helping.
• Assist onboarding new employees.
• Prepares monthly and annual performance reports.
• Creates targets and goals for improvement.
• Office Set up.

Technical Competencies:

• Tech savvy with knowledge of relevant computer programs and telephone equipment (CRM)

Expected salary: 50000 – 100000 per month

Location: Lekki, Lagos State

Job date: Sat, 20 Jan 2024 01:49:29 GMT

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Job description: Seven Social Care are currently seeking a skilled and experienced Senior Social Worker to be a part of our Initial Contact Team based in Shropshire, UK.

Roles and Responsibilities:

1. To lead the initial assessment of individuals, families, and communities to ascertain their support and care needs.

2. To design tailored care or support plans addressing individuals’ needs, and ensure these are implemented effectively.

3. Manage a caseload of complex cases, making recommendations for actions considering the restrictions of timing, costs, and resources.

4. To cooperate and engage with relevant community organizations and service providers, promoting partnerships in the provision of services.

5. Provide expert guidance, training and supervision to less experienced social work staff, helping to develop their skills and competencies.

6. Engage with the individuals, families, and communities, advocating for their rights and ensuring they are aware of their entitlements and available resources.

7. Maintain comprehensive records and prepare timely reports, while ensuring compliance with regulatory standards and data protection policies.

8. Be responsible for safeguarding children and vulnerable adults, following all policies and legislation related to child protection and adult safeguarding.

Criteria for eligibility:

1. A Bachelor’s degree in Social Work (or equivalent), and registered with the Health and Care Professions Council (HCPC) or Social Work England.

2. Substantial experience in social work, preferably in an initial contact or frontline setting.

3. Proven expertise in dealing with complex cases and making decisions independently.

4. Excellent communication, negotiation, and problem-solving skills.

5. Demonstrated commitment to continuing professional development.

6. Ability to manage and prioritize workloads in a fast-paced and changing environment.

7. Full UK Driver’s license and use of a car.

As a Senior Social Worker in our Initial Contact Team, the candidate holds a significant role in creating the first impression of our services and acting as the first point for direct public interaction. We encourage candidates who are truly passionate about improving the lives of individuals, families, and communities to apply.

Shropshire Council is an equal opportunity employer. All applications will be treated in the strictest confidence.

Working with Seven Resourcing:

Established in 2011, Seven Resourcing is one of the UK’s largest suppliers of temporary and ad-hoc professionals. Rated ‘Excellent’ on Trustpilot from 2000+ reviews, and with 20+ major recruitment awards, we take pride in knowing we can find you the best possible rates and a role you can be proud of.

We have a reputation for recruiting at lightning speed, but we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please get in touch with our candidate care team.

Expected salary: £33 per hour

Location: Shropshire

Job date: Thu, 14 Dec 2023 23:05:35 GMT

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Job description: We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Social Worker in Contact Cares, Integrated Discharge Team

Our very busy Integrated Discharge Team based at Whiston Hospital and St Helens Hospital is recruiting a Social Worker

The team has a skills mix of staff who work alongside the multi disciplinary team on each ward. The purpose of the post is to assess patients needs, arrange appropriate packages of care, facilitate safe and timely discharges, refer onto voluntary organisations, identify carers needs and signpost to the most appropriate service, for information and support. We will support you with professional supervision, appraisal and training. The team is part of Contact Cares and benefits from also working with services in the community.

– Are you the person we are looking for?
– Do you have the knowledge, skills and experience to deliver a high quality service within a health and social care team?
– Have you a ‘can do’ and enabling approach, good communication skills and work as part of a team?
– Can you operate with a high level of professional autonomy?

This Authority is committed to safeguarding and promoting welfare of Adults and expects all staff and volunteers to share this commitment.

Interested to Find Out More?
You can review our full job description details, and person specification information here.

For an informal discussion about the post please contact Angie Waugh on 0151 430 1024.

This post is subject to Enhanced DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

Expected salary:

Location: St Helens, Merseyside

Job date: Fri, 15 Dec 2023 01:02:28 GMT

Apply for the job now!

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Job description: We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Social Worker in Contact Cares, Integrated Discharge Team

Our very busy Integrated Discharge Team based at Whiston Hospital and St Helens Hospital is recruiting a Social Worker

The team has a skills mix of staff who work alongside the multi disciplinary team on each ward. The purpose of the post is to assess patients needs, arrange appropriate packages of care, facilitate safe and timely discharges, refer onto voluntary organisations, identify carers needs and signpost to the most appropriate service, for information and support. We will support you with professional supervision, appraisal and training. The team is part of Contact Cares and benefits from also working with services in the community.

– Are you the person we are looking for?
– Do you have the knowledge, skills and experience to deliver a high quality service within a health and social care team?
– Have you a ‘can do’ and enabling approach, good communication skills and work as part of a team?
– Can you operate with a high level of professional autonomy?

This Authority is committed to safeguarding and promoting welfare of Adults and expects all staff and volunteers to share this commitment.

Interested to Find Out More?
You can review our full job description details, and person specification information here.

For an informal discussion about the post please contact Angie Waugh on 0151 430 1024.

This post is subject to Enhanced DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

Expected salary: £40221 per year

Location: St Helens, Merseyside

Job date: Fri, 15 Dec 2023 07:26:53 GMT

Apply for the job now!

The post Social Worker – Contact Cares, IDT Team appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Social Worker in Contact Cares, Integrated Discharge Team

Our very busy Integrated Discharge Team based at Whiston Hospital and St Helens Hospital is recruiting a Social Worker

The team has a skills mix of staff who work alongside the multi disciplinary team on each ward. The purpose of the post is to assess patients needs, arrange appropriate packages of care, facilitate safe and timely discharges, refer onto voluntary organisations, identify carers needs and signpost to the most appropriate service, for information and support. We will support you with professional supervision, appraisal and training. The team is part of Contact Cares and benefits from also working with services in the community.

– Are you the person we are looking for?
– Do you have the knowledge, skills and experience to deliver a high quality service within a health and social care team?
– Have you a ‘can do’ and enabling approach, good communication skills and work as part of a team?
– Can you operate with a high level of professional autonomy?

This Authority is committed to safeguarding and promoting welfare of Adults and expects all staff and volunteers to share this commitment.

Interested to Find Out More?
You can review our full job description details, and person specification information here.

For an informal discussion about the post please contact Angie Waugh on 0151 430 1024.

This post is subject to Enhanced DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

Expected salary:

Location: St Helens, Merseyside

Job date: Fri, 15 Dec 2023 07:28:31 GMT

Apply for the job now!

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Job description: Job Description:

Job Summary

As a Porter Contact Centre Supervisor, you will play a pivotal role in leading our Contact Center team towards a digital-first and customer self-service approach. Reporting to the Manager, Contact Centre, your responsibilities will encompass remote agent floor and scheduling management, workflow distribution, agent responsiveness, quality assurance, and delivering refined customer service. This hands-on role demands exceptional interpersonal skills to lead by example and motivate team members.
Duties & Responsibilities

• People-Oriented Leadership: Demonstrate influential leadership and support to create a positive remote work environment for agents.
• Team Supervision: Directly supervise a team of remote Contact Centre agents, ensuring availability, compliance with service level expectations, productivity, and adherence to customer service and quality requirements (KPIs).
• First Call Resolution: Empower agents to prioritize first call resolution as a key objective.
• Performance Feedback: Provide and document performance feedback through regular one-on-one discussions, coaching sessions, performance reviews, goal setting, and deficiency management.
• Training Coordination: Collaborate with the training team to facilitate a successful transition for new team members during OJT and throughout the 3-month learning curve, including call listening and up-training.
• Performance Scorecards: Prepare and deliver monthly performance scorecards to agents, recognizing and rewarding distinguished agent performance contributions.
• Quality Assurance: Conduct agent call handling quality checks, routine monitoring, and deliver feedback to drive customer satisfaction (CSAT) improvement.
• Real-Time Monitoring: Review Contact Centre performance statistics throughout the day and make tactical decisions to affect immediate changes based on dynamically changing operating environments.
• Call Queue Support: Support call queues when necessary and direct Contact Centre Leads to take calls as dictated by performance statistics throughout the day.
• Escalated Issues: Handle escalated customer issues as needed.
• Process and Policy Knowledge: Remain fully current on all operational processes and procedures, including policy and tariff regulations.
• Emergency Response: Act as a key contact in the deployment of emergency response.
• Compliance Monitoring: Regularly measure each agent’s compliance with Porter’s standard Contact Centre operating procedures according to a set plan.
• Recruitment Assistance: Assist with the recruitment of new staff, including reviewing resumes, conducting phone screens, scheduling, and conducting interviews.
• Process Improvement: Determine procedural needs and make recommendations to improve efficiencies and streamline workflow.
• Process Adoption: Ensure timely communication and adoption of process and procedural changes
• Change Management: Champion change management within the contact center.
• Code of Business Conduct: Maintain strict adherence to Porter’s Code of Business Conduct.
• Safety Management: Actively participate in Porter’s Safety Management System (SMS), reporting hazards and incidents encountered in daily operations, understanding, complying with, and promoting the Company Safety Policy.
• Other Duties: Perform any other duties as required by the Manager, Contact Centre.

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications

• Proficient in all Google Office products including Gmail.
• 1-3 years Call Centre experience required.
• 1-3 People Leadership experience required.
• Travel industry experience is an asset.
• Proficient in Excel and other MS products.
• Positive customer-focused attitude, excellent organizational skills, and attention to detail.
• Strong written and verbal communication skills and grammatical accuracy is a must.
• Ability to maintain concentration and work effectively within a fast-paced, open-concept environment.
• Superior relationship management practices with internal and external customers.

Location

Toronto Downtown Office (250 Yonge Street)
Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Expected salary:

Location: Toronto, ON

Job date: Wed, 20 Dec 2023 07:49:35 GMT

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Job description: Job Title

IT Contact Center Modernization Lead

Job ID

27714606

Location

McLean, VA

Other Location

Description

Job Profile IT Project Manager

Job Description Serve as a trusted advisor to the federal government by providing strategic guidance focused on a large multi-site and multi-channel contact center modernization. Develop and present detailed CRM transition approach and assess transition feasibility, impacts, and risks. Provide client strategic support to include identification of strategic objectives and priorities, analysis of contact center best practices, and conduct vendor research. Lead and/or support contact center process improvement tasks , which may include facilitating stakeholder interviews and current state and future state analysis. Provide project management support to implement new technologies and/or initiatives. Support the client in addressing strategic and operational changes that impact the client’s technical environment and contact center landscape, (e.g., demographics, legislative mandates, and advancements in technology). Utilize technical knowledge of the systems development life cycle to identify and assess the impact of recommendations in the areas of technology, people and processes. Present findings and recommendations to a senior audience.

Location: McLean, VA
Travel Requirements: Flexibility to travel within the DC and Baltimore metro areas

Basic Qualifications:

• Comprehensive understanding of current multi-channel contact center technologies that include CRM applications (Oracle/Siebel, Pega, Salesforce, etc.) and telecom infrastructure (Genesys, Avaya, etc.); contact center operations (work force management, reporting metrics, quality assurance, etc.); and contact center processes (call handling, escalations, etc.)
• Experience leading or supporting large public or private sector multi-channel contact center modernization effort
• Management consulting experience required, with at least 5+ years project management or strategy experience focused on contact centers in public or private sector
• Experience with process improvement analysis (e.g., conducting stakeholder interviews, performing as-is/to-be analysis, development of tactical recommendations)
• Ability to collect requirements and data points from multiple stakeholders and develop process maps to document process flows using Vizio and other diagramming applications
• Understanding of project management methodologies (processes, best practices, tools, and templates)
• 5+ years’ experience working with projects using the Software/Systems Development Life Cycle (SDLC)
• Experience introducing innovation through proof of concepts and white papers
• Must be a self-starter with the ability to work effectively independently and in team settings
• Independently performs detailed qualitative or quantitative analyses to develop recommendations that address challenging client issues
• Excellent verbal and written English communication skills and interaction with clients and other teams
• Strong writing (e.g., whitepapers, decks) and presentation skills with a focus on attention to detail

Additional Qualifications:

• Knowledge of current contact center industry trends and current technologies
• Experience briefing clients and senior management on strategic initiatives
• Experience managing and working on multiple concurrent tasks, projects and priorities in a fast paced matrix-managed environment to meet aggressive deadlines
• Clearance: Clearable
• Education: Bachelors in IT related field
• Certification: PMP (preferred)

​​

ThunderYard Solutions is proud to be an Equal Opportunity Employer. We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our community, and our customers. All applicants will be considered for employment without discrimination of race, color, religion, or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, protected veteran status, family medical history or genetic information.

Expected salary:

Location: McLean, VA

Job date: Wed, 11 Oct 2023 04:35:59 GMT

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Job description: Description :

Closing Date: 08/01/2024

Company/Department: CGIC

Employment Type (length of contract): Regular, Full-time

Work Model: Hybrid (In office: Tuesday & Wednesday)

Language: Bilingualism an asset

Internal Title: Licensed Insurance Representative (LIR)

If you have a passion for service excellence and a desire to create a positive experience for or customers, this position at Cooperators is for you!

Our Customer Service & Insurance Sales Representative teams strive to provide a seamless and personalized client experience. Your career with us will be driven by your commitment to delivering financial service solutions to meet our clients’ unique home and automobile needs in our contact center environment.

Sounds like the career move you’ve been looking to make?

Here’s what you need to know:

• This opportunity is for full-time employment, five days a week, starting from any one of the following dates:

• January 8, 2024
• February 5, 2024
• March 4, 2024
• March 18, 2024
• You are currently located in or are willing to relocate to the province of New Brunswick.

• This position operates in a hybrid model, with Tuesdays and Wednesdays in the office located at 10 Record St Moncton, New Brunswick.

• We provide paid in-house training for 6 consecutive weeks to get you servicing our clients in your home province and across Canada.

• Expectations to pass the general licensing exam within the first two weeks of employment with an organization who averages a 90% passing success rate.

• This role operates in a call centre environment where a high level of audio and visual concentration is required for extended periods of time.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment.

• Post-training, rotational shifts outside of standard business hours, Monday through Saturday.

What’s in it for you?

• Bilingual (English and French) language bonus.

• Paid continued education as you work toward the Chartered Insurance Professional (CIP) designation.

• Training and development opportunities to grow your career in insurance.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits starting your first day.

What we’re looking for:

• You have completed post-secondary education.

• You are committed to self development and actively looking to learn.

• You showcase strong communication and interpersonal skills.

• Having customer service and sales experience is preferred.

• Having insurance or inbound contact center experience is an asset.

• You have or are willing to undergo all provincial licensing requirements in order to obtain and maintain all licenses, licensed applicants from regions within or outside of the province are encouraged to apply.

• You are working towards and/or willing to pursue the Chartered Insurance Professional (CIP) designation with priority given to C130 and C131 courses within the first two years of employment.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

#LI-LC2

Expected salary:

Location: Moncton, NB

Job date: Fri, 29 Sep 2023 01:26:24 GMT

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Job description: Required, Phone Interview POSITION OVERVIEW: IMMEDIATE OPENINGS – HURRICANE RELIEF AGENTS MCI is seeking agents to work… or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers…

Expected salary:

Location: Canada

Job date: Tue, 03 Oct 2023 07:59:02 GMT

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