Job description: Work Location – Hybrid, (must be located in the United States) Summary The Strategic Planning Sr. Advisor is a new… Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally…

Expected salary: $109300 – 182100 per year

Location: Birmingham, AL

Job date: Fri, 29 Dec 2023 23:50:23 GMT

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Job description: The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets. The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components

Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies

Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience

Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna service & tools in a retail setting and/or client discussion

Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate

Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.

Develop/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna’s capabilities and services to differentiate Cigna from the competition

Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)

Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna

Lead in managing dental reporting requests to include analytics and presentation

Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable

Maintains basic understanding and conceptual application of underwriting principals

Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost

Represents Cigna well in market based events (client & consultant forums, annual enrollment, etc.)

Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication

Qualifications

College Degree or a minimum of 5+ years equivalent related experience

Proficient knowledge (min of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations

Ability to travel within the United States as needed, could be as high as 25%.

Ability to obtain appropriate license within 60 days of hire.

Excellent communication, negotiation, influencing skills; exhibits courage

Strategic and financial savvy; ability to partner with NAE to grow book of business

Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results

Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Expected salary:

Location: Baltimore, MD

Job date: Fri, 01 Dec 2023 04:46:12 GMT

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