Job description: Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always listening and always working with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.

The main focus of the Specialist Sales Executive is to ensure reservations involving our specialist products portfolio are made in a timely and compliant manner and to act as a product sales champion for our specialist customer base. Ultimately the role is focused on ensuring an excellent booking experience for all specialist customers and driving revenue for IAG Cargo.

The successful candidate will need to work effectively in an energetic & dynamic external environment with the main aim of ensuring an excellent customer experience; as well as to perform specialist reservations while considering many diverse factors.

Building strong working relationships with customers at various levels within each organisation is also a vital component. Salesforce is a key support tool for the Specialist Sales Executive and is the responsibility of the role to ensure it is up to date for quotes, business gained, opportunities and regulatory compliance.

Driving sales conformance, maximising capacity utilisation and securing as much specialist business as possible are other key areas of responsibility.

To give context, the UK & Ireland commercial team is a compact and busy team. It has two home markets in its geographical scope, has a high level of customer contact and it operates in a fastmoving commercial environment. This context is reflected in three ways:

• Whilst key accountabilities are role-focused, the role also has support accountability to take on other tasks to ensure customer cover is continuous from time to time.
• Accountabilities will be adaptive to changes in the commercial environment.
• The team expects its members to be in the office during the normal working hours of our customers, and on occasion there will be a need to meet with customers and potentially undertake some activity outside normal working hours.

Do you feel that you have most of the skills below? If so we’d love to hear from you:

• Highly developed social, interpersonal and communication skills.
• Ability to work under pressure without direct management
• Take measured risks in order to maximize profit.
• Strong organization and time management skills
• Selling skills, particularly in effective negotiation.
• Excellent influencing skills at all levels within customer and IAG Cargo.
• Entrepreneurial approach to developing new ways of meeting customer requirements
• Excellent team working and team developing ability.

As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.

We are one of the world’s largest cargo carriers, come and be part of it.

*Please note, this role is an 18-month Fixed Term Contract*

Expected salary:

Location: London

Job date: Sun, 17 Dec 2023 02:57:36 GMT

Apply for the job now!

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Job description: Description

Location: Moncton, NB, Canada (Onsite)

Starting Salary: $20.27/hour plus $2.50 per hour premium

Branch: Cargo

Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is currently looking for Customer Service Agents to join our cargo team at the Moncton Cargo call centre.

We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage, performing cargo duties, operating complex loading equipment or supporting our customers through phones or email, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure. But being a Customer Service Agent also means providing our customers with exceptional service at either the airport or at cargo.

This is a permanent part-time position. The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour

Responsibilities:

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email.

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours – early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver’s license.
• Available to travel and attend a 2-4-week initial full time mandatory training program off site.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Linguistic Requirements:

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted

Expected salary:

Location: Moncton, NB

Job date: Sat, 18 Nov 2023 23:35:49 GMT

Apply for the job now!

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