Job description: Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

We are recruiting to fill the position below:

Job Position: Call Center Associates
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Call Center Associate who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls on time
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Frequently attend educational seminars to improve knowledge and performance level
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Qualifications / Skills and Requirements

• Previous experience in a customer support role and call center.
• Track record of over-achieving quota.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices.
• Strong communication, both written and verbal
• Great active listening skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area
• Ability to speak multiple languages, especially those common among callers.

Expected salary: 350000 – 400000 per month

Location: Ikeja, Lagos State

Job date: Fri, 19 Jan 2024 23:15:37 GMT

Apply for the job now!

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Job description: student should have a strong background in cancer immunology/ inflammation. The PhD will be funded by both FRANCE and CANADA… in the intestine. These cells merge from a pre-existing pre-tumorigenic T cell subset present in healthy organisms. The…

Expected salary:

Location: France – Canada

Job date: Sat, 09 Dec 2023 01:33:38 GMT

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Job description: La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.

We are recruiting to fill the position below:

Job Position: Front Desk / Call Center Manager
Job Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Overview

• We are seeking an enthusiastic and experienced Front Desk/Call Center Manager to lead our customer service operations at our resort. The successful candidate will be responsible for overseeing front desk and call center activities, ensuring a seamless and delightful experience for our guests. The Front Desk/Call Center Manager will play a pivotal role in managing a team, optimizing processes, and implementing strategies to enhance overall guest satisfaction.

Responsibilities

Guest Services Excellence:

• Lead the front desk and call center teams to provide exceptional service to resort guests.
• Handle guest inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.

Team Leadership:

• Manage, inspire, and train front desk and call center staff to uphold high service standards.
• Conduct regular team meetings to communicate goals, objectives, and updates.

Reservations Management:

• Oversee the reservation system, ensuring accuracy and efficiency in booking processes.
• Collaborate with sales and marketing teams to promote special packages and offers.

Guest Relations:

• Build and maintain positive relationships with guests, anticipating and fulfilling their needs.
• Address and resolve guest issues with a focus on turning challenges into opportunities for guest satisfaction.

Operational Efficiency:

• Develop and implement standard operating procedures (SOPs) to streamline front desk and call center operations.
• Optimize check-in/check-out procedures and enhance overall guest flow.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 5 years of Proven experience in a managerial role within the hospitality industry.
• Familiarity with hotel management software and reservation systems.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Understanding of resort operations and guest services.

Method of Application
Interested and qualified candidates should send their Resume to: using the Job Position as the subject of the mail.

If you are a passionate and service-oriented professional with experience in Hotel/resort management, we invite you to apply for the Front Desk/Call Center Manager position and contribute to providing unforgettable experiences for our resort guests.

Expected salary:

Location: Ibeju-Lekki, Lagos State

Job date: Sat, 25 Nov 2023 06:14:17 GMT

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The post Front Desk / Call Center Manager Job at La Campagne Tropicana Beach Resort appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: to become hospitality entrepreneurs. We are growing rapidly, and our goal is to become the largest firm nationally by offering hotels… below: Job Position: Call Centre Supervisor Job Location: Lekki, Ikate, Lagos Employment Type: Full-time Responsibilities…

Expected salary:

Location: Lekki, Lagos State

Job date: Fri, 08 Dec 2023 01:56:06 GMT

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Job description: LOCATION: Remote Work-at-Home JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $14.50 / hour BENEFITS & PERKS: REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume Required, Phone Interview POSITION OVERVIEW:

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. :

– POSITION RESPONSIBILITIES:

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT:

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION:

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY:

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY):

MCI ( ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. REGARDING COVID-19:

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

REGARDING MASKS

To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.

For more information on MCI’s response to COVID-19 please visit .

Expected salary:

Location: Canada

Job date: Tue, 03 Oct 2023 07:57:16 GMT

Apply for the job now!

The post Work-At-Home Call Center Representative (Full-Time) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: ABOUT US:

Established in 1956, BEST is a Canadian janitorial company that aims to create a cleaner world by focusing on communities’ social, environmental, and economic impact. We have been recognized by Deloitte as one of Canada’s Best Managed Companies and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures.

LOCATION: Kelowna, BC

WAGE RATE: $19.40/hr

POSITION TYPE: Casual On Call

SHIFT HOURS/DAYS: Various

Job Overview: You will be responsible for ensuring your building looks clean, presentable, and inviting. Some of the duties and responsibilities include maintaining common areas, and washrooms, mopping, sweeping, and wiping down the glass and other surfaces.

When you join the BEST – For A Cleaner World team, you’ll enjoy:

• Competitive hourly pay rates that are always above the provincial minimum wage
• An excellent company culture, with access to educational grants and regular team events and celebrations
• Employee recognition and appreciation programs, like our BEST Guusto program, which rewards employees that go above and beyond with prizes
• Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company
• Immigration support (PR applications, Work Permits, Etc)

Duties and Responsibilities:

• Cleaning a variety of rooms, areas, and washrooms utilizing BEST – For A Cleaner World training and procedures.
• Sweep and mop floors
• Clean windows and keep blinds dust-free
• Take out and properly dispose of garbage
• Maintain all cleaning equipment and materials in a safe and sanitary working condition
• Monitor and report any repairs or required replacements

Skills and Abilities:

• Knowledge of cleaning and sanitation products, techniques, and methods
• WHMIS Certification is an asset
• Physical stamina and mobility including the ability to reach, kneel and bend
• Ability to lift, push and pull required load (up to 50lbs)

Requirements:

• Ability to pass Canadian Background Check

BEST – For A Cleaner World is an equal opportunity employer that values diversity and encourages applicants of all backgrounds.

Don’t wait, apply now to jump-start your career with BEST – For A Cleaner World! We look forward to receiving your application.

#LI-DNI

Powered by JazzHR

Expected salary: $19.4 per hour

Location: Kelowna, BC

Job date: Sat, 25 Nov 2023 06:46:29 GMT

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Job description: applications, Work Permits, Etc) Duties and Responsibilities: Cleaning a variety of rooms, areas, and washrooms utilizing…, positive work environment has been recognized for seven consecutive years by Deloitte through our designation as one of Canada…

Expected salary: $19.4 per hour

Location: Kelowna, BC

Job date: Sat, 11 Nov 2023 05:35:17 GMT

Apply for the job now!

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Job description: POSITION OVERVIEW

Sydney Call Centre, a MCI company is looking for Nova Scotia work at home customer service, help desk, technical support, and sales representatives to support remote work demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time positions available for almost any schedule, day, night, seven days a week.

The positions offers a competitive base pay, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

–

POSITION RESPONSIBILITIES

WHAT DOES A CALL CENTRE REPRESENTATIVE DO?

Develop your abilities and grow with our team, interacting with customers from coast to coast making outbound calls.

Call Centre Representatives are responsible for the following tasks:

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• If needed, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

REGARDING MASKS

To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.

For more information on MCI’s response to COVID-19 please visit .

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), or the Canadian Disabilities Act (CDA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Expected salary:

Location: Nova Scotia

Job date: Tue, 26 Sep 2023 22:10:09 GMT

Apply for the job now!

The post Remote Call Center Representative Job Openings (Full-Time) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: POSITION OVERVIEW

Sydney Call Centre, a MCI company is looking for Saskatchewan work at home customer service, help desk, technical support, and sales representatives to support remote work demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time positions available for almost any schedule, day, night, seven days a week.

The positions offers a competitive base pay, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

*

POSITION RESPONSIBILITIES

WHAT DOES A CALL CENTRE REPRESENTATIVE DO?

Develop your abilities and grow with our team, interacting with customers from coast to coast making outbound calls.

Call Centre Representatives are responsible for the following tasks:

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• If needed, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

REGARDING MASKS

To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.

For more information on MCI’s response to COVID-19 please visit .

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), or the Canadian Disabilities Act (CDA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Expected salary:

Location: Saskatchewan

Job date: Wed, 27 Sep 2023 01:37:19 GMT

Apply for the job now!

The post Remote Call Center Representative Job Openings (Full-Time) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Big is all I have—–Headwolf FPad 2

• 8 inch HD IPS screen

• Android 13 OS

• 4GB DDR4 + 4GB Virtual expansion memory=8GB Ram experience.

• 64GB Rom, 512GB TF Card Expansion

• 5500 mAh big battery

• Front 5MP and rear 5MP Camera

• Equipped with Google Kids Space

Notice:

1. The OS has update to android 13 and Ram can be expandable from Oct.7th, 2023. ( If your order shipped before this time, it is still comes with android 12 and the RAM don’t support expandable)

2. The style of memory card will be shipped randomly, but the memory capacity remains unchanged. Please don’t worry.

The HEADWOLF FPad2 transcends the boundaries of multimedia utilization on an 8" tablet, pushing the boundaries of what is achievable. Boasting the latest Android 13, an exquisite HD IPS display, the formidable Unisoc T310 CPU, and an extensive battery life of 5500mAh, it stands as a testament to technological prowess. Moreover, the Headwolf Fpad2 is adorned with 4GB of RAM and 64GB of ROM, accompanied by a TF card slot, allowing for memory expansion of up to 512GB, thus opening up a world of possibilities.
Beyond its status as a remarkable tablet within a reasonable budget, the

HEADWOLF Fpad2 also serves as an invaluable study companion, featuring the esteemed Google Kids Space.

8-inch high-performance tablet headwolf Fpad2

Headwolf 8inch tablet new Android 13 can be experienced: night mode, bold display, customizable system colors, conversation applets, and easy operation of each system of the tablet. From the wallpaper, interface, and components to the notification bar, the entire system is refreshed. It can also support privacy security protection, video transcoding function, multichannel audio band, and so on.

GMS certified: You can use Google services, and access Google play store to download and install applications (APP)

Fpad 2 comes with a large capacity battery of 5500mAh and the charging port supports a Type-c interface. Video can be played for up to 8 hours. It is more than 30% higher than the battery capacity (4000mAh) of most tablets on the market. Watch movies, listen to music, play videos, play games, study, work, and go out shopping without worrying about high power consumption leading to the shutdown.

Fpad 2, 8inch compact design makes the tablet light and beautiful, with a wide color gamut and wide color angle of 1280 * 800 resolution. The high-definition IPS display can display clearer picture quality and rich colors. The 8-inch tablet is easy to carry in your bag and does not take up much space, and it is suitable for a one-handed grip.

CPU T310, of the high-end energy-saving series, runs up to 2.0GHz.  4GB RAM memory and 64GB ROM storage, the system is very responsive, and the running speed can reach 153148 points on AnTuTu. Tablet performance applications start fast, and office, study, and games do not lag, giving you a sense of a smooth operating experience.Fpad2 is equipped with 64GB onboard memory, which can be expanded to 512GB through MicroSD (TF) card. You can download your favorite apps, videos, music, and store photos, without worrying about insufficient memory.

Max 8GB RAM Experience

 

You can set Ram extend to 2GB or 4GB according to what you need. it astutely allocates an additional 4GB from the storage memory to seamlessly bolster the device’s performance.

Fpad 2 is equipped with 64GB onboard memory, which can be expanded to 512GB through MicroSD (TF) card. You can download your favorite apps, videos, music, and store photos, without worrying about insufficient memory.

For example： high-definition movies  130+ (500M/movie)

lossless music can store 2500+ (25M/song)

high-definition photos 12500+ (5M/photo)

Rich learning content,Huge updated resources

Fpad 2 has rich learning content specifically for kids. Equipped with Google Kids Space, it supports automatic switching between more than 100 languages, allowing children in more than 150 countries around the world to learn freely online.

Covering: animals, arts and crafts, music, science and nature, stories and writing, homework help, cooking, fantasy, princesses, sports, vehicles and more10,000+ real-time updated resource library. You can flexibly choose your favorite categories according to your interests.

Intelligent Parental Console

This Android tablet has a smart parental console that allows parents to control the tablet while their children are studying. The Fpad2 Android tablet is a great way to monitor your child’s progress and time spent on learning, and to prevent them from quitting the learning platform to indulge in other games on their electronic devices.

Front and rear 5MP cameras for video calls, conferences and photos

Catch up with friends and join online work or school meetings using the front-facing fixed-focus lens. Capture beautiful memories with the rear-facing autofocus camera.

Fpad 2 supports GPS, BDS, and GLONASS, so you don’t need to worry about getting lost when traveling, as Fpad2 can accurately locate you.

Dual sim cards, 2G/3G/4G LTE

AC dual-band Wi-Fi (2.4G 5G) Bluetooth 5.0, quick wireless connection.

Brand: Headwolf

Model: F2/FPad2

Color: Black/ Blue

OS:  Android 13

Size: 8 inch

Resolution:  800*1280 IPS

CPU: T310, 1*A75@2.0G+3*A55@1.8GHz

GPU: Imagination Power AR GE8300, 800MHz

RAM: 4GB(ddr4)

Rom: 64GB

Camera: Front: 5.0 MP，FF

Rear: 5.0 MP，AF

Network:

GSM：B2/3/5/8

WCDMA：B1/2/5/8

FDD:B1/2/3/5/7/8/19/20/28A

TDD: B41

WiFi: 2.4G/5G dual-band

BT: Bluetooth 5.0 LE

Positioning: GPS+BDS+GALILEO

Battery: 3.7V 5500mAh

Port:

SIM Slot (2*Nano Sim/ 1*Nano Sim+1*TFcard)

1 x 3.5mm headphone jack

1*Type C(Support 2.0 speed, support charging, support OTG)

Weight: 370g

Dimension: 211.2*126.2*9.65mm

Repair warranty: 12-month

Package List:

1 * Headwolf F2 Tablet PC

1 * User Manual

1 * Power Adapter

1 * USB Cable

More maybe you want to know.

1. Do I have to pay for customs and import taxes?

You may be charged customs duties and taxes for something you bought on AliExpress because:

• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.

• When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.

2. Warranty and Return:

1. For non-human damage, we support 1 year warranty counted from the date of purchase. not including accessories and batteries.(Buyer is responsible for the returning shipping cost.)

2. For any exchange or refund,we need the product must be in its original condition,including the box, and all accessories. Buyer is responsible for the returning shipping cost.

The post Headwolf FPad 2 Tab 8 inch Android 13 Tablet Unisoc T310 4GB RAM 64GB ROM 4G Lte Phone call Kids Learning Tablet PC 5500 mAh appeared first on World News: Entertainment, lifestyle, Health, Technology.