Job description: Lady Biba is a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Lagos
Employment Type: Full-time

Description

• Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media) regarding product information, orders, shipping, returns, and exchanges.
• Process orders, track shipments, and ensure timely delivery while maintaining accurate records of customer interactions and transactions in the database.
• Gather customer feedback and insights to identify trends, recurring issues, or opportunities for improvement and communicate these findings to the relevant teams.
• Address customer issues, complaints, and escalations with empathy, aiming for satisfactory resolutions that align with company policies and procedures.
• Develop a deep understanding of the fashion brand’s products, materials, sizing, and style to provide accurate information and recommendations to customers.
• Maintain effective communication with other departments such as sales, marketing, and logistics to ensure smooth operations and assist in improving customer experience.
• Ensure the quality of customer interactions by following established service standards and protocols.

Requirements

• Interested candidates should possess Bachelor’s Degrees / HND in relevant fields with 3+ years of relevant work experience.
• Excellent communication skills, both written and verbal, with a friendly and customer-centric attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving abilities and the capacity to handle stressful situations calmly and effectively.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Knowledge or passion for fashion trends, styles, and products.
• Previous experience in customer service, preferably in the fashion industry, is a plus.

Expected salary:

Location: Nigeria

Job date: Sun, 17 Dec 2023 08:08:05 GMT

Apply for the job now!

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Job description: . We are recruiting to fill the position below: Job Position: Production Manager Job Location: Lagos Employment Type: Full-time Key…: Liaise with other departments (such as engineering, logistics, and sales) to ensure seamless coordination and alignment…

Expected salary:

Location: Nigeria

Job date: Sat, 16 Dec 2023 05:33:00 GMT

Apply for the job now!

The post Production Manager Job at Lady Biba appeared first on World News: Entertainment, lifestyle, Health, Technology.