Job description: Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

We are recruiting to fill the position below:

Job Position: Call Center Associates
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Call Center Associate who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls on time
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Frequently attend educational seminars to improve knowledge and performance level
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Qualifications / Skills and Requirements

• Previous experience in a customer support role and call center.
• Track record of over-achieving quota.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices.
• Strong communication, both written and verbal
• Great active listening skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area
• Ability to speak multiple languages, especially those common among callers.

Expected salary: 350000 – 400000 per month

Location: Ikeja, Lagos State

Job date: Fri, 19 Jan 2024 23:15:37 GMT

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Job description: range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet… has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished…

Expected salary:

Location: Lekki, Lagos State

Job date: Wed, 10 Jan 2024 02:16:07 GMT

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The post Quality Manager Job at Alfred & Victoria Associates appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Position: Account Management Officer

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary & Purpose

• Account manager responsibilities include developing long-term relationships with a portfolio of clients.
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back.

Requirements

• BA/BS Degree in Business Administration, Sales or relevant field
• A minimum of 3 years of cognate experience in similar role
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Expected salary:

Location: Lekki, Lagos State

Job date: Thu, 21 Dec 2023 00:43:46 GMT

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Job description: range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet… Job Location: Lekki Phase 1, Lagos Employment Type: Full-time Job Summary & Purpose Account manager responsibilities include…

Expected salary:

Location: Lekki, Lagos State

Job date: Thu, 21 Dec 2023 06:33:11 GMT

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Job description: Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Position: Billing / Account Receivable Officer

Job Location: Lekki, Phase 1 – Lagos
Employment Type: Full-time

Job Summary & Purpose

• A Billing/Account Receivable Officer is responsible for recovering money owed by customers to the organization.
• The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cashflow.

Responsibilities

• Reporting to the Credit control supervisor, the Billing/Account Receivable Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:
• Solve problems regarding incorrect payments.
• Identifying clients that exceeded credit limits for disconnection.
• Chasing up overdue payments via telephone and email and visits
• Invoicing
• Resolving customer Accounting queries and issues
• Setting credit limits
• Reconciliation of payments to customer’s accounts
• Highlighting problem customers to senior management
• WHT recovery and follow up.

Requirements

• HND / B.Sc. or equivalent in relevant discipline
• A minimum of 3 years of cognate experience in similar role

Skills & Attributes:

• The more common skills and attributes that are most needed for this role may include:
• Understanding of the end-to-end Accounts Receivable process
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages.

Expected salary:

Location: Lekki, Lagos State

Job date: Thu, 21 Dec 2023 08:49:51 GMT

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Job description: range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet… has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished…

Expected salary:

Location: Jalingo, Taraba State – Wukari, Taraba State

Job date: Sun, 01 Oct 2023 07:53:17 GMT

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The post Area Sales Manager Job at Alfred & Victoria Associates appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: range of services which are in high demand in today’s emerging market. AVA has three major arms which have been streamlined to meet…: Lagos Employment Type: Full-time Job Purpose The duties of quality control officers, are to read blueprints…

Expected salary:

Location: Nigeria

Job date: Fri, 03 Nov 2023 01:50:48 GMT

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Job description: , established in 2013 and headquartered in Abuja, Nigeria. We are committed to enhancing development outcomes in Africa, especially… NGO or organization Certification in CPA, ACA ACA, CIMA Proficient in financial management of multilateral (IMF, UN, WHO…

Expected salary:

Location: Abuja, FCT

Job date: Sat, 09 Dec 2023 03:57:53 GMT

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The post Finance Director Job at Preston Associates International Development Limited appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Position: HR Manager

Job Location: Lekki, Lagos

Job Summary & Purpose

• The HR Manager works directly with the COO and the Managing Partner to implement and execute strategic and operational initiatives for the firm.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the firm’s overall business strategy.
• Develop, recommend and implement personnel policies and procedures;
• Develop department goals, objectives and systems.
• Implement and annually update the firm’s compensation program;
• Rewrites job descriptions as necessary;
• Conducts annual salary surveys and develops merit pool (salary budget);
• Prepares and maintains handbook on policies and procedures.
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
• Analyses compensation;
• Monitors the performance evaluation program and revises as necessary.
• Coordinate new-employee orientations.
• Monitors career-path program and employee relations counselling. o Conducts exit interviews.
• Ensure planning, monitoring, and appraisal of employee work results by training supervisors to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
• Establish and maintains department records and reports.
• Conduct recruitment effort for all required roles;
• Engages with supervisors to screen and interview candidates.
• Conducts reference checking. o Extends job offers.
• Participate in administrative staff meetings and attends other meetings, such as seminars.
• Maintain organisational charts and employee directory.
• Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Evaluate reports, decisions and results of department initiatives in relation to established goals. Recommends innovative approaches, policies and procedures to effect continual improvements in efficiency of department and services.

Academic Qualification

• A relevant Bachelor’s and/or Master’s Degree Minimum of a 2:2 class of degree.

Professional Qualification:

• HR Certifications – CIPM, SHRM, GPHRM;

Experience:

• Minimum of six (6) years of work experience in human resource management.

Key Skills:

• Very strong people skills
• Comfortable use of MS office;
• Ability to find innovative solution to day-to-day HR problems;
• Good language skills;
• Good documentation skills;
• Proactive in determining HR needs for the firm
• Ability to provide hands on HR support for the firm
• Show adaptability, willingness to learn, and commitment to exceptional delivery;

Expected salary:

Location: Lekki, Lagos State

Job date: Sat, 25 Nov 2023 05:51:38 GMT

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Job description: H. Pierson Associates Limited is a boutique consulting firm with over 40 seasoned professionals with varied experiences in both the private and public sectors. The firm plays a leading role in providing management consulting services targeted at clients in key sectors of the economy (Power, Oil & Gas, Financial Services and Manufacturing, etc), in Nigeria and the West Coast.

We are recruiting to fill the position below:

Job Position: Human Resources & Administration Head
Job Location: Lagos
Employment Type: Full-time

Job Description
The HR & Admin Manager will be assigned the following primary responsibilities, among others:

• Planning HR and administration activities
• Overseeing recruitment
• Managing the payroll function
• Developing and ensuring compliance with organization policies and procedures
• Preparing regular reports on expenses and office budgets
• Answering clients and employees’ queries promptly
• Booking meeting rooms when needed
• Facility management experience.
• Running employee relations programs
• Overseeing the office management function
• Leading the HR department
• Support recruitment by posting job openings, screening resumes, scheduling interviews, and conducting reference checks.
• Answering clients’ and employees’ queries promptly
• Maintaining the calendar of company and scheduling appointments
• Preparing presentations and reports using statistical data
• Distributing and storing correspondence (e.g. emails, letters, and packages)

Expected salary:

Location: Nigeria

Job date: Sun, 03 Dec 2023 05:36:35 GMT

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