Job description: RAP (Resettlement Assistance Program) Assistant

New Canadians Centre Peterborough
| Position Description: RAP (Resettlement Assistance Program) Assistant NOC: 42201 Social and Community Service Support Worker | Posting Date: Tuesday, January 16, 2024 Closing Date: Wednesday, January 24, 2024

External Job Posting

Hours: 35 hours per week

Wage: $21.31 to $27.06 based on years of service

| 1 year | 2 years | 3 years | 4 years
| 21.31 | 23.43 | 25.77 | 27.06

Estimated Start date: As soon as possible

Location: Peterborough, Ontario

Reports to: Manager of Refugee Resettlement

Terms of Employment: 12-month parental leave contract

EHB and Pension: N/A

Applications must include a cover letter and resume. If emailing your application, it will be appreciated to receive the cover letter and resume as one PDF file attached to the email. Only eligible internal candidates will be considered for the position.

Please address your application to:

recruitment@nccpeterborough.ca

Attention: Recruitment Committee

New Canadians Centre Peterborough

221 Romaine St. Peterborough, ON K9J 2C3

Thank you for your interest. Please note that only those selected for an interview will be contacted.

The NCC is an advocate for equity and is committed to ensuring representation in its staff team. We welcome applications from members of immigrant and refugee communities, people of colour, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

The New Canadians Centre Peterborough (NCC) is a non-profit charitable organization dedicated to supporting immigrants and refugees in the Peterborough, Kawartha Lakes, Haliburton and Northumberland regions. We strive to empower people who are new to Canada, so they can be recognized as equal and valued members of Canadian society, and we provide leadership to cultivate their meaningful economic, social, and cultural inclusion in our community.

NCC’s Resettlement Assistance Program (RAP) coordinates the arrival, orientation and initial steps of settlement for government-assisted refugee clients. The RAP Assistant is part of the RAP Team and assists with all direct services provided to government assisted refugees during the period they are in temporary housing, as well as any related case management work with clients as directed by the Manager of Refugee Resettlement.

Duties & Responsibilities:

Direct Services:

• Assist the RAP staff team with the following tasks:
• Preparing temporary housing (refugee reception house or hotel accommodations) for the arrival of new families, including purchasing necessary supplies, such as linens and other household items; arranging for cleaning and maintenance work at temporary housing.
• Arranging for food for clients in temporary housing, including catering with local restaurants and/or purchasing groceries or food cards for clients
• Addressing client needs during their stay in temporary housing and/or during COVID quarantine, including daily check ins, purchasing of food and personal care items, arranging for communications with NCC staff and others (cell phones, laptops etc.), and any other needs that arise
• Assisting with search for permanent housing for newly arrived clients, including delivering housing orientation, liaising with the Housing Resource Centre, scanning online sources, contacting local landlords and community members, arranging for viewings, explaining lease agreements to clients and arranging for utilities and rent subsidies
• Assisting with any medical or health care related issues, such as arranging medical appointments
• Liaising with volunteer support team members as appropriate
• Assisting with donation of items and liaising with related donors and partners
• Taking on call responsibilities during evenings and/or weekends when clients are in temporary housing

Office Administration:

• Assist with client documentation and tracking, including preparation and filing of client intake forms, notes and records; updating client files and/or client database; recording additional information as specified (monthly statistics, iCARE, etc.)
• Attend regular staff meetings as required
• Provide Manager of Refugee Resettlement with information as requested and in a timely manner

General Responsibilities

• Support the mandate of the New Canadians Centre Peterborough
• Complete required documentation such as expense reports and timesheets
• Perform other support duties as needed

Qualifications:

Experience:

• Post-secondary education in a field related to Community Development, Social Work and/or Social Service Work, or equivalent working experience.
• Experience in counseling, needs assessment and/or conflict resolution is an asset
• Work experience in the non-profit sector is an asset
• Lived experience as a newcomer to Canada or as a member of a marginalized group, as voluntarily self-identified, is viewed favourably.
• Knowledge of community resources, as well as landlords, caterers and related businesses is an asset
• Knowledge of property maintenance and basic home repair is an asset

Competencies:

• Excellent English written and verbal communication skills applicable to a multicultural setting is required
• Fluency in other languages such as Arabic, Dari, Pashto is an asset
• Understanding and empathy for the struggles which immigrants, refugees and newcomers face in starting a new life in Canada; knowledge of issues facing resettled refugees in general and the Resettlement Assistance Program more specifically considered an asset
• Understanding of anti-oppressive language and concepts including power, privilege, intersectionality, and racism
• Detail oriented, with strong organizational, research, problem solving and time management skills
• Must be able and willing to lift and move items, such as small furniture, and drive rental vehicles
• Ability to work independently and as part of a team
• Adaptability and responsiveness to client and organizational needs
• Ability to work under pressure and address emergency situations
• Ability to maintain confidentiality and handle important documents in a sensitive manner
• Demonstrated ability to keep accurate records, write reports and meet deadlines
• Proficient in use of computers and Microsoft Office applications, including Microsoft Excel and Microsoft Access

Other:

• Current Criminal Reference check with vulnerable sector screening
• Valid Ontario Class G Driver’s License, and access to a vehicle is required
• Ability to work flexible hours, including some weekends and evenings
• Ability and willingness to travel to related seminars, conferences, training, meetings, etc.

The NCC strives to be an equal opportunity employer.

We encourage applicants from diverse backgrounds.

Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Accommodation will be provided in all parts of the hiring process as required under the NCC’s Accessible Customer Service Policy. Applicants will need to make their needs known in advance.

The NCC is an advocate for equity and is committed to ensuring representation in its staff team. We welcome applications from members of immigrant and refugee communities, people of colour, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

Expected salary: $21.31 – 27.06 per hour

Location: Peterborough, ON

Job date: Thu, 18 Jan 2024 23:01:30 GMT

Apply for the job now!

The post Resettlement Assistance Program Assistant appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Blume Distribution Limited plays a crucial role in promoting and distributing the wide range of products manufactured by Sonia Foods Industries Limited. With a strong presence in the Nigerian market, Sonia Foods Industries Limited has established itself as a trusted and renowned brand known for its high-quality tomato-based food and beverages.

We are recruiting to fill the position below:

Job Position: HR Assistance

Job Location: Sagamu, Ogun

Job Description

• We are looking to employ an HR assistant with outstanding administrative and communication skills. An HR assistant is expected to be a conceptual thinker with superb organizational and time management skills.
• You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize to a fast-paced environment.
• Top candidates will be superb at problem-solving, efficient in scheduling, and precise in the recruitment process.

Responsibilities

• Support all internal and external HR-related inquiries or requests.
• Maintain digital and electronic records of employees.
• Schedule meetings, interviews, HR events and maintain agendas.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Produce and submit reports on general HR activity.
• Process payroll and resolve any payroll errors.
• Serve as point of contact with benefit vendors and administrators.
• Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
• Maintain calendars of the HR management team.
• Oversee the completion of compensation and benefit documentation.
• Assist with performance management procedures.
• Complete termination paperwork and exit interviews.
• Keep up-to-date with the latest HR trends and best practices.

Requirements

• Bachelor’s Degree in Human Resources or related fields (essential).
• 2 years of experience as an HR assistant (essential).
• Exposure to labor law and employment equity regulations.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office, and related business and communication tools.

Expected salary:

Location: Sagamu, Ogun State

Job date: Fri, 27 Oct 2023 04:27:54 GMT

Apply for the job now!

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Job description: . The role is located in Somerset and the company will assist with visa sponsorship for the right talent from Europe… and limitless opportunities are guaranteed. They have a varied portfolio of interesting products so it will be a good challenge…

Expected salary:

Location: Bath

Job date: Fri, 06 Oct 2023 01:46:27 GMT

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The post Move to the UK from Europe, visa assistance, RA Director appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: is located in Somerset and the company will assist with visa sponsorship for the right talent from Europe. If interested… company doesn’t offer visa sponsorship so please apply only if you are eligible to work in the UK. NonStop is dedicated…

Expected salary:

Location: Bath

Job date: Fri, 06 Oct 2023 04:01:26 GMT

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The post Relocate to the UK from Europe, visa assistance, RA manager appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: POSITION DETAILS

Position Title: International Emergency Medical Doctor

Department: IEMA

Location: Redhill Office

Role Type: Medical

POSITION SUMMARY

You will provide medical assistance and advice to customers / partners of AXA anywhere in the world. You will exercise cost control and awareness of insurance terms & conditions for AXA clients. You will assess customers’ needs and co-ordinate with the Medical Team to create appropriate/efficient Action Plans/Recommendations (escalation procedure in line with Medical Officer Agreement). You will carry out and co-ordinate worldwide repatriation of AXA customers. You will support the Head of Medical Services UK (HoMS) to ensure the highest standards of medical assistance is provided by leading our dedicated medical team in Redhill. You will act as local clinical expert performing triage of complex cases management and providing the medical team with high quality medical supervision of their work.

DIMENSIONS OF ROLE

As an assistance business, the successful and effective delivery of first class quality in all our services to customers will be fundamental to our ongoing success, focused on building and maintaining a service reputation that is recognised as world class, offering AXA key differentiation and competitive advantage. The jobholder must inspire confidence in all stakeholders inside and outside the business and champion the needs of our customers at all times.

• Medical Assistance areas support the needs of several million customers in UK and/or worldwide
• Medical Assistance areas work 24/7
• Medical Assistance area employs professionals across a range of skills who all provide a high standard of customer service
• Medical Assistance areas work to pre determine service standards regarding call handling, quality and productivity
• Report to Head of Medical Services UK (HoMS)
• Medical Assistance areas support the brand of many major organisations within the UK and of AXA.

KEY RESPONSIBILITIES

You are required to adhere at all times to all and any regulatory requirements that apply to AXA.

In the course of your duties, you are required to always consider the needs of the customer and how best you can serve them, for example always having regard to our requirements to treat our customers fairly

KRA 1 – To Deliver High Quality Customer Service

• Ensuring that the medical team are effectively processing medical assistance cases in accordance with the company’s procedures for international medical assistance:

– Directly supervises management of travel emergency cases * Involvement in the medical team’s daily case review meeting when on duty in the office.

• Obtain medical reports from the treating medical staff
• Serve as AXA Redhill and the patient advocate in the face of the treating physician
• Maintain medical confidentiality
• Respect cost control procedures
• Ensure that care is Evidence-based and respect standard medical and operational protocols
• Assessment of claims cases and medical costs where requested.
• Maintain timely patient records using appropriately the Case Management Systems – GWCC
• Answer calls adhering to standard response times, protocols and DPA etc.
• Ensuring the review of information on potential pre-existing medical conditions.
• Meeting the needs of clients by ensuring that patients, relatives and travelling companions receive reassurance and medical advice during the provision of medical assistance services, including direct
• contact with these customers where necessary.
• Providing support to operational teams through effective communication to co-ordinators and agents as required.
• Ensuring support for all team members on a consultative basis as required –including daily case reviews, support for claims department and any relevant matters.
• To participate in On-call cover for the Medical Team within office hours 0800 – 2000 hrs.

KRA 2 – Effective Communication and interaction with colleagues

• Part of the Medical Management team, reporting to the Head of Medical Services
• Working as part of a multi skilled team amongst both medical and non-medical colleagues
• Liaising with medical officers of other AXA offices to provide effective case management, especially our colleagues in the Acute Care Centres (ACC) and other AXA entities
• Attendance at internal operational and medical meetings as required
• Representation of the UK Medical Team when the Head of Medical Services is not available
• Provision of medical case advice to colleagues both in person and over the telephone
• Display a cooperative and enabling attitude to colleagues.

KRA 4 – To work as an Effective Team Member

• Understand and demonstrate the culture and values within AXA
• Work within the Redhill Medical Team – Team Agreement
• Proactively organize daily work, breaks and handovers
• Support and help colleagues
• Build effective communication skills with colleagues and managers
• Ensure individual medical skills and knowledge are kept up to date and identify training.

Qualifications

SKILLS AND EXPERIENCE

Essential professional criteria

You currently hold a license to practice in the UK with the GMC and you have at least 10 years post registration experience. You have evidence of current professional registration with the BMA and a minimum five years in Critical Setting – Intensivist, Anaesthesia, Emergency Medicine, Internal Medicine/Surgery with critical care experience.

Essential Qualities

• An experienced, self-motivated professional person with a high level of customer focus.
• I.T. skills, including Word, Excel & PowerPoint.
• Excellent organisational skills.
• Adaptability and able to work under pressure.
• A commitment to the development of the company through setting high standards.
• Commercial acumen.
• A willingness to undertake new challenges, and work across functions under own initiative.
• To act as a change agent and be an influencer to achieve business targets.
• Excellent customer service skills
• Excellent communication skills and the ability to cope with language and cultural barriers.
• Sufficient medical knowledge, travel insurance knowledge and worldwide repatriation knowledge to enable you to make decisions, according to set protocols, on behalf of the duty MO.
• Extensive world-wide personal travel experience
• The ability to know when to refer/escalate to a CMO
• Willingness to take initiative to solve problems
• To ability to work under pressure and to customer deadlines
• Organisational and time management skills
• To be a team player
• Flexibility
• The ability to get things done/deliver results to agreed customer standards
• Computer literacy
• To work in an office based communication centre.

Essential requirements for repatriation work

• To carry out ILS / ALS / PALS training every year
• To carry out Bi-Annual Health and Safety Training
• To have the ability to work alone and unsupervised, sometimes having to improvise or make instant decisions in order to ensure safety of the patient at all times
• To know when to communicate with the UK office base if there are problems beyond your control
• To ensure that you are sufficiently clinically updated to deal with the medical situations within the scope of your own Duty of Care responsibility.

Expected salary:

Location: Redhill, Surrey

Job date: Wed, 09 Aug 2023 22:20:03 GMT

Apply for the job now!

The post International Emergency Medical Assistance Doctor (Part-time) appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: POSITION DETAILS

Position Title: International Emergency Medical Doctor

Department: IEMA

Location: Redhill Office

Role Type: Medical

POSITION SUMMARY

You will provide medical assistance and advice to customers / partners of AXA anywhere in the world. You will exercise cost control and awareness of insurance terms & conditions for AXA clients. You will assess customers’ needs and co-ordinate with the Medical Team to create appropriate/efficient Action Plans/Recommendations (escalation procedure in line with Medical Officer Agreement). You will carry out and co-ordinate worldwide repatriation of AXA customers. You will support the Head of Medical Services UK (HoMS) to ensure the highest standards of medical assistance is provided by leading our dedicated medical team in Redhill. You will act as local clinical expert performing triage of complex cases management and providing the medical team with high quality medical supervision of their work.

DIMENSIONS OF ROLE

As an assistance business, the successful and effective delivery of first class quality in all our services to customers will be fundamental to our ongoing success, focused on building and maintaining a service reputation that is recognised as world class, offering AXA key differentiation and competitive advantage. The jobholder must inspire confidence in all stakeholders inside and outside the business and champion the needs of our customers at all times.

• Medical Assistance areas support the needs of several million customers in UK and/or worldwide
• Medical Assistance areas work 24/7
• Medical Assistance area employs professionals across a range of skills who all provide a high standard of customer service
• Medical Assistance areas work to pre determine service standards regarding call handling, quality and productivity
• Report to Head of Medical Services UK (HoMS)
• Medical Assistance areas support the brand of many major organisations within the UK and of AXA.

KEY RESPONSIBILITIES

You are required to adhere at all times to all and any regulatory requirements that apply to AXA.

In the course of your duties, you are required to always consider the needs of the customer and how best you can serve them, for example always having regard to our requirements to treat our customers fairly

KRA 1 – To Deliver High Quality Customer Service

• Ensuring that the medical team are effectively processing medical assistance cases in accordance with the company’s procedures for international medical assistance:

– Directly supervises management of travel emergency cases * Involvement in the medical team’s daily case review meeting when on duty in the office.

• Obtain medical reports from the treating medical staff
• Serve as AXA Redhill and the patient advocate in the face of the treating physician
• Maintain medical confidentiality
• Respect cost control procedures
• Ensure that care is Evidence-based and respect standard medical and operational protocols
• Assessment of claims cases and medical costs where requested.
• Maintain timely patient records using appropriately the Case Management Systems – GWCC
• Answer calls adhering to standard response times, protocols and DPA etc.
• Ensuring the review of information on potential pre-existing medical conditions.
• Meeting the needs of clients by ensuring that patients, relatives and travelling companions receive reassurance and medical advice during the provision of medical assistance services, including direct
• contact with these customers where necessary.
• Providing support to operational teams through effective communication to co-ordinators and agents as required.
• Ensuring support for all team members on a consultative basis as required –including daily case reviews, support for claims department and any relevant matters.
• To participate in On-call cover for the Medical Team within office hours 0800 – 2000 hrs.

KRA 2 – Effective Communication and interaction with colleagues

• Part of the Medical Management team, reporting to the Head of Medical Services
• Working as part of a multi skilled team amongst both medical and non-medical colleagues
• Liaising with medical officers of other AXA offices to provide effective case management, especially our colleagues in the Acute Care Centres (ACC) and other AXA entities
• Attendance at internal operational and medical meetings as required
• Representation of the UK Medical Team when the Head of Medical Services is not available
• Provision of medical case advice to colleagues both in person and over the telephone
• Display a cooperative and enabling attitude to colleagues.

KRA 4 – To work as an Effective Team Member

• Understand and demonstrate the culture and values within AXA
• Work within the Redhill Medical Team – Team Agreement
• Proactively organize daily work, breaks and handovers
• Support and help colleagues
• Build effective communication skills with colleagues and managers
• Ensure individual medical skills and knowledge are kept up to date and identify training.

Qualifications

SKILLS AND EXPERIENCE

Essential professional criteria

You currently hold a license to practice in the UK with the GMC and you have at least 10 years post registration experience. You have evidence of current professional registration with the BMA and a minimum five years in Critical Setting – Intensivist, Anaesthesia, Emergency Medicine, Internal Medicine/Surgery with critical care experience.

Essential Qualities

• An experienced, self-motivated professional person with a high level of customer focus.
• I.T. skills, including Word, Excel & PowerPoint.
• Excellent organisational skills.
• Adaptability and able to work under pressure.
• A commitment to the development of the company through setting high standards.
• Commercial acumen.
• A willingness to undertake new challenges, and work across functions under own initiative.
• To act as a change agent and be an influencer to achieve business targets.
• Excellent customer service skills
• Excellent communication skills and the ability to cope with language and cultural barriers.
• Sufficient medical knowledge, travel insurance knowledge and worldwide repatriation knowledge to enable you to make decisions, according to set protocols, on behalf of the duty MO.
• Extensive world-wide personal travel experience
• The ability to know when to refer/escalate to a CMO
• Willingness to take initiative to solve problems
• To ability to work under pressure and to customer deadlines
• Organisational and time management skills
• To be a team player
• Flexibility
• The ability to get things done/deliver results to agreed customer standards
• Computer literacy
• To work in an office based communication centre.

Essential requirements for repatriation work

• To carry out ILS / ALS / PALS training every year
• To carry out Bi-Annual Health and Safety Training
• To have the ability to work alone and unsupervised, sometimes having to improvise or make instant decisions in order to ensure safety of the patient at all times
• To know when to communicate with the UK office base if there are problems beyond your control
• To ensure that you are sufficiently clinically updated to deal with the medical situations within the scope of your own Duty of Care responsibility.

Expected salary:

Location: Redhill, Surrey

Job date: Wed, 09 Aug 2023 22:22:01 GMT

Apply for the job now!

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Job description: Job Title: Customer Assistance Coordinator – Medical Office/Hybrid

Location of work: Croydon Office/Hybrid

Salary: £26,226.79

Bonus:

Start dates – 08th January and 05th February 2024

The role: As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm. You may also be required to work some night shifts from 9pm to 7.30am.

Office Life: We are proud of our inclusive, diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and vending machines if you are feeling peckish! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work

Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this –

You will:

• Handle all in and outbound calls in a helpful, polite and professional way
• Provide proactive solutions to our customers
• Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
• To ensure all product and technical knowledge is applied at every opportunity
• Handle all regulated complaints within the FCA complaint guidelines

About you:

• You will have a good level of general education, including Maths & English A-C GCSE or equivalent
• A genuine desire to provide a high level of customer service
• Have the ability to effectively manage multiple cases
• Able to show empathy and remain calm in a pressurized environment
• Flexible and able to work a variety of shifts

Desirable:

• Previous experience of working from home within a telephone based environment/call centre

Staff Benefits

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let’s care for tomorrow.

Expected salary: £26226.79 per year

Location: Croydon, Greater London

Job date: Sat, 12 Aug 2023 02:23:21 GMT

Apply for the job now!

The post Customer Assistance Coordinator – Medical appeared first on World News: Entertainment, lifestyle, Health, Technology.

Job description: Overview

As part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Maidstone.

Salary

• £10.88 p/hour (23,761.92 per annum)

Benefits

• 25 days paid holidays a year + public holidays
• Life Assurance – 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42 hours
• Monday – Friday
• 8.00am to 5.30pm

Location

• 20/20, Industrial Estate, Unit 8 St Laurence Ave, Maidstone ME16 0LL

Training and Development

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be…. and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you’re understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.

About us

Add an annual turnover of $23.9 billion to a rental and leasing fleet of over 1.8 million vehicles and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK, while boasting one of the largest and most diverse commercial vehicle rental fleets. Join us as a Customer Assistant Representative in Glasgow and be one of the people driving our growth.

Diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived 17 years ago and have been honored with many other awards along the way.

Enterprise promotes a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers.

Responsibilities

Responsibilities

• Building customer relationships
• Communication in person, over the phone and via email
• Marketing the business and building long term relationships
• Account Management duties
• Handling customer requests
• Problem solving
• Working to deadlines
• Administration duties

Qualifications

Qualifications

• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• A tenacious, enthusiastic, and flexible disposition
• Experience of call handling/customer service
• Ability to manage multiple deadlines in a contact centre environment or similar customer environment
• Ability to work well as part of a team, and also on your own when required

Expected salary: £10.88 per hour

Location: Maidstone, Kent

Job date: Sun, 15 Oct 2023 07:30:14 GMT

Apply for the job now!

The post Customer Assistance Representative – Maidstone appeared first on World News: Entertainment, lifestyle, Health, Technology.

As Roadside Assistance Network Data Analyst you will provide expertise and strategic guidance to the senior leadership team to ensure our technician and network teams are fully optimized. You will develop short, medium, and long-term strategies to ensure the business meets or exceeds KPI targets. You will manage the technician incentive scheme and provide/produce and enhance all the existing and new Network related reports. You will be responsible for the performance and leadership of the Resource Planning team, ensuring that the quality and standard of service required by the company and our clients is fully realized and is consistently achieved. You will maintain a culture which is driven to deliver customer excellence which is indicative of the expectations of our clients.

Hours: 40 hours per week, Monday to Friday. However, due to the nature of this role hours may vary in-line with the needs of the business. This position is Hybrid working from home/Croydon office

Salary: £50,000 to £60,000 depending on experience plus up to £10,000 performance bonus

You will:

• Work closely with Allianz Partner (AP) Group colleagues to provide data driven insight, MI and updates on network projects
• Ensure KPI targets incentivize behaviors to drive business profitability
• Use large data sets to find opportunities for process and performance optimization, cost reduction opportunities, tariff structures, using the data to evaluate the effectiveness of different courses of action
• Produce resourcing requirement recommendations for short-, medium- and long-term deployment
• Mine and analyze data from AP databases to drive optimization, simplification, improving our customer experience and at the same time increase our effectiveness.
• Leverage internal tools (e.g. BIP modelling) to create business scenarios and produce monthly forecast of technician jobs per day
• Ensure that the planning and agreement is in-line with budget and activity forecast
• Own, update and enhance technician profitability analysis
• Implement regular reporting on defined data points, including external costs, to monitor the impact of fuel prices on Network Tariffs.
• Ensure the accurate and timely completion of reports, statistical information, and projects
• Undertake ad hoc projects as required
• Achieve and maintain a clear focus on the continuous development and support of your team
• Ensure PDPs are in place and reviewed at monthly one-to-one meetings
• Hold team meetings and conduct investigations, disciplinary hearings when appropriate.

About you:

• Educated to degree level in mathematics, statistics, economics, computer science or equivalent
• Proven working experience of working with large sets of data
• Ability to drive business related recommendations and suggestions based on data
• Strong organizational and problem-solving skills
• Demonstratable ability to coach team to achieve performance improvement
• Management experience within a similar environment
• Ability to effectively communicate at all levels both verbally and in writing
• Demonstrate the ability to coach team members to achieve performance improvement
• Proven achievement of objectives and cost control
• Experience in the ‘Assistance’ field is a plus, but not essential
• Excellent analytical skills
• Positive influencer
• Proactive, quick thinking, flexible and adaptable to changing situations

Staff Benefits

In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation and opportunities to support charities which are important to you with our Corporate Social Responsibility days.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let’s care for tomorrow.

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Expected salary: £50000 – 60000 per year

Location: Croydon, Greater London

Job date: Wed, 25 Oct 2023 00:10:11 GMT
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