<p><img src="https://logoimg.careerjet.net/97d79d624980559800fe4acd57e1bc5b_mobile.png"/><br />
<b>Job title:</b> Product Support Engineer Tier 3 UK<br />
<br /><b>Company:</b> Cato Networks</p>
<p><b>Job description</b>: Now we&#8217;re looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today</p>
<p> This REMOTE position is open to candidates based in UK.</p>
<p> <b>Responsibilities:</b> </p>
<ul>
<li>Own and manage customer issues and see problems throughout resolution</li>
<li>Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude</li>
<li>Work directly with R&;D and Product Management on customer issues upon full resolutions</li>
<li>Be a focal point for the customer&#8217;s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions</li>
<li>Nurture the relationship with the customer through ongoing communication and periodic meetings</li>
<li>Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance</li>
<li>Monitor customer status and identify both areas of concern and growth opportunities</li>
<li>Be a part in building and expanding the company&#8217;s Global Support Services</li>
</ul>
<p> <b>Requirements:</b> </p>
<ul>
<li>Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer (required)</li>
<li>Knowledge of security concepts such as CASB, DLP, IPS (advantage)</li>
<li>Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers</li>
<li>Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP</li>
<li>Experience with VPNs, IPsec, BGP, security protocols, and standards</li>
<li>Familiarity with WAN/SD-WAN/ MPLS networks.</li>
<li>Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments</li>
<li>Experience working with Cloud, SaaS technology provider (advantage)</li>
<li>Excellent oral and written communication skills with a passion for working with customers</li>
<li>Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects</li>
<li>Ability to work with globally dispersed, cross-cultural team</li>
</ul>
<p> #LI-AL1<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: London<br />
<br /><b>Job date</b>: Fri, 13 Oct 2023 03:56:17 GMT</p>
<p><a href="https://jobviewtrack.com/en-gb/job-4e1a417d5f0b0b1b440000301d111e081754542d0714434558485f663b07420600301d111e081754542d0714434558485f663c1b57044f111c412b0902491a0d0c01287b4f4249110c1a07314e04010f0b021722241a06175f48490d7e111f1e480654625953575e5119/f61d55102708a59e28113fe54b73e899.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

