Job title: IT Systems Account Manager
Company:
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Job description: IT Systems Account Manager – Inside IR35
Contract Term: 6 months
Contracting Authority: The Foreign, Commonwealth & Development Office
Location: On Site – London
The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).
The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners.
Within the FCDO, Information and Digital Directorate (IDD) is responsible for delivering digital, data and technology and information management solutions and services to support the FCDO and UK Government partners deliver our international diplomatic, development and consular outcomes.
The successful applicant will work as part of the FCDO STRAPSO team , the IT systems account manager will be responsible for all aspects of user account management for a highly sensitive business critical IT system, this will include managing the process for creating, amending and terminating end-user accounts. This critical role will also be responsible for ensuring that FCDO users have access to the right material to allow them to shape foreign policy.
As an IT Systems Account Manager your main responsibilities would be:
- Managing the end-to-end user account management process, circulating relevant information and supporting the wider STRAPSO team.
- Implementing and maintaining appropriate processes to support the account management function in the FCDO.
- Liaise with internal and external stakeholders on account / system issues.
- Limited IT fault finding and patching – acting as a pair of intelligent hands.
- Occasionally, represent the Head of the STRAPSO team at meetings and security committees.
- Site point of contact for system support provided by other government departments.
Essential:
- An active DV Clearance is essential for this position.
- Good stakeholder management skills.
- Good communication skills (both oral and written).
- Strong literacy, numeracy, and IT skills, including Microsoft Office (Word, Outlook and Excel).
- Ability to grasp complex information quickly and produce accurate work to tight deadlines.
Desirable:
- Knowledge and experience of STRAP IT systems.
- Experience of account management / system administration functions.
- Knowledge and experience of the FCDO.
If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Daniel Mcbride
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, PSR provides a ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of our PSR Sourcing team.
If you qualify, please notify us on and we will be in touch.
Please be aware that this role can only be worked within the UK and not Overseas.
Expected salary:
Location: London
Job date: Sat, 28 Oct 2023 07:08:01 GMT
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