Job title: IT Service Desk Analyst
Company: Away Resorts
Job description: Location: Hemel Hempstead
Job Type: Full Time – Permanent
Remuneration: £25,000 per annum
What we need, in a nutshell
As part of the team delivering IT support to the business, you will be diagnosing and resolving IT incidents and requests, taking ownership of each job to completion. You will also be helping to introduce and embed new systems and educating users to become more computer literate.
Who are we?
We are a dynamic and fast-growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: .
What you’ll be doing
You will be part of the team that keeps the company IT systems running smoothly, resolving incidents, responding to service requests and installing new systems. This will include:
- Resolving IT incidents and fulfilling service requests from users, looking after each logged request from start to finish, keeping the user up to date on progress
- Performing hands-on fixes at the desktop, including installing and upgrading software, supporting and installing hardware, implementing file backups, and configuring systems and applications
- Curating and creating knowledge articles for known fixes and helping to compile self-help/FAQ lists for users
- Providing on-call support as part of a rota and occasional emergency support
- Working with third party providers on solutions to meet identified business needs, within agreed parameters of cost, timescales, and quality
- Communicating and monitoring technology and security standards and governance across the business and monitoring the IT managed service provider against the agreed technology and security standards, addressing any issues
- Providing training, documentation and service transition activities to ensure new services are integrated into the existing system
- Introducing a system for regular feedback from users and applying the lessons learnt
Skills, experience and qualities you’ll need
If you can match the skills, experience and qualities listed below, we’d love to hear from you:
- At least two years Level 1 or 2 IT support experience
- A thorough understanding of business IT infrastructure and needs, including hardware and operating systems, MAC and Windows, mobile phones, software packages and security etc.
- Ability to absorb and retain information quickly and present ideas in user-friendly language, communicating effectively at all levels
- The ability to deal with a variety of tasks and to prioritise workloads effectively
- Experience of influencing others and overcoming customer frustrations positively
- Ability to think quickly and resolve problems when the pressure is on
- Experience of managing and working with 3rd party suppliers
It’s the icing on the cake if you have worked within the holiday park industry but this is not essential so do apply even if you don’t tick this additional box.
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a if you fit the bill.
What we can offer you
This is a great opportunity to develop your IT careers in a dynamic and fast-growing company. Additional benefits include:
- Competitive Pension
- Bonus Scheme
- Health Cash Plan
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at .
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all!
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!
Good Luck!
Expected salary: £25000 per year
Location: Hemel Hempstead, Hertfordshire
Job date: Thu, 16 Nov 2023 08:58:55 GMT
