<p><b>Job title:</b> Front Desk Officer<br />
<br /><b>Company:</b> The Borough Lagos</p>
<p><b>Job description</b>: <b>Job brief</b></p>
<p> We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.</p>
<p><b>Responsibilities</b></p>
<ul>
<li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients’ complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs</li>
<li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul>
<p> Requirements and skills * Work experience as a Hotel Front Desk Agent, Receptionist or similar role </p>
<ul>
<li>Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
</ul>
<p> Powered by JazzHR<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: Lekki, Lagos State<br />
<br /><b>Job date</b>: Wed, 10 Jan 2024 03:36:49 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-1218416b5f0b011a07304510034121010349170d1b716c59524359442b0b541f222c0e0707040052762c0c00412a0e1e14575959/380374b9d5271d933f7ddb120c80d772.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

