Job title: Front Desk / Call Center Manager Job at La Campagne Tropicana Beach Resort
Company:
Job description: La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.
We are recruiting to fill the position below:
Job Position: Front Desk / Call Center Manager
Job Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Overview
- We are seeking an enthusiastic and experienced Front Desk/Call Center Manager to lead our customer service operations at our resort. The successful candidate will be responsible for overseeing front desk and call center activities, ensuring a seamless and delightful experience for our guests. The Front Desk/Call Center Manager will play a pivotal role in managing a team, optimizing processes, and implementing strategies to enhance overall guest satisfaction.
Responsibilities
Guest Services Excellence:
- Lead the front desk and call center teams to provide exceptional service to resort guests.
- Handle guest inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.
Team Leadership:
- Manage, inspire, and train front desk and call center staff to uphold high service standards.
- Conduct regular team meetings to communicate goals, objectives, and updates.
Reservations Management:
- Oversee the reservation system, ensuring accuracy and efficiency in booking processes.
- Collaborate with sales and marketing teams to promote special packages and offers.
Guest Relations:
- Build and maintain positive relationships with guests, anticipating and fulfilling their needs.
- Address and resolve guest issues with a focus on turning challenges into opportunities for guest satisfaction.
Operational Efficiency:
- Develop and implement standard operating procedures (SOPs) to streamline front desk and call center operations.
- Optimize check-in/check-out procedures and enhance overall guest flow.
Qualifications
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- 5 years of Proven experience in a managerial role within the hospitality industry.
- Familiarity with hotel management software and reservation systems.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Understanding of resort operations and guest services.
Method of Application
Interested and qualified candidates should send their Resume to: using the Job Position as the subject of the mail.
If you are a passionate and service-oriented professional with experience in Hotel/resort management, we invite you to apply for the Front Desk/Call Center Manager position and contribute to providing unforgettable experiences for our resort guests.
Expected salary:
Location: Ibeju-Lekki, Lagos State
Job date: Sat, 25 Nov 2023 06:14:17 GMT
