Job title: Customer Services Officer Job at Elkins Marine Training International Nigeria
Company:
Job description: Elkins Marine Training International Nigeria (EMTIN) is the official and number one training school and consultant for governments, the maritime industry, oil and gas sector, shipping industry, offshore and onshore operators in Africa. We train, consult and provide solutions for corporate and private clients. Elkins was the first approved Maritime school in Nigeria quickly becoming the most reputable and biggest maritime training school in Africa.
We are recruiting to fill the position below:
Job Position: Customer Services Officer
Job Locations: Owerri – Imo or Ikeja – Lagos
Employment Type: Full-time
Description
- Customer communication.
- Using IT,organization and time management tools to find and handle cases.
- Apply confidentiality when handle customer data and information
- Identify and resolve customer queries effectively and efficiently
- Maintainquality standard.
- Follow through on customer queries with timely responses
- Ensuring prompt resolution and feedback.
- Monitor, Identify, update and report on customer cases and status.
- Provide accurate information forcustomer on use of products and services.
- Educate customers on new products and services.
- Document,userecords and logs effectively.
- Train and keep ahead of current information
- Relay timely information.
Requirements
- Candidates should possess relevant qualifications with 2+ years of relevant work experience.
- Do not apply if you are entry level unless you have the relevant skills.
Skills:
- Excellent voice and fluent English
- Verypatience and calm
- You need to skilled on the computer, softwares and email platform.
- Good mentality.
- Excellent Communication skills
- Time Management
- Fast learner
- Problem solving
- You must be modern and well educated and suited for a corporate environment.
- You must be physically fit to apply for this role.
Please do not apply:
- If you can not communicate professionally and respectively,
- If you are not used to a modern setup.
- Do not apply if you have other commitments.
- You can not type more than 20/30 words per minute.
- If you do not have good time management.
- If you do not have phone manners.
- If you find PH road too far from your location. Travel must not be a challenge.
- If you can not send a full email application, with an introduction on the email body, a CV and an attached photo of yourself.
- If you are having challenges with accommodation, need urgent quick money, just trying to avoid being idle at home.
- This role is for a professional or potential top professional. You will be assessed.
Salary
N40,000 – N130,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email. – Please attach a photo.
Note
- Read this carefully. Missing out this information below makes your application void.
- Please do not send just an attachment file only. If it is just an attachment, your application will be rejected.
- Politely introduce yourself when you send an email application. NOT JUST AN ATTACHED FILE.
- You will be assessed, so please prepare before you apply.
- The role requires full attention so does not suit anyone that is distracted or has another role elsewhere.
- This is a career opportunity for a future or current professional.
- ***We are looking for the best talent to add to our workforce in an international organization. Only suitable candidates will be selected. From trainee to professional level you will be assessed.
- We are looking for skilled personnel first.
- Failure to do the above means you are not suitable and can not follow instructions.
- Only apply for this role if you live within 5-30 mins distance from PH road (Owerri), or near Ikeja – Allen Avenue, for those in Lagos.
Expected salary:
Location: Ikeja, Lagos State – Owerri, Imo State
Job date: Wed, 18 Oct 2023 07:12:06 GMT
