Job title: Customer Services Manager Job at Uncle Stan’s Foods
Company:
Job description: Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.
We are recruiting to fill the position below:
Job Position: Customer Services Manager
Job Location: Lagos
Employment Type: Full time
Job Summary
- We are seeking a dedicated and experienced Customer Service Manager to join our team.
- The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
- This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.
Key Responsibilities
- Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
- Ensure customers get their orders at the estimated time of delivery.
- Follow up on customers complaints and provide solutions.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Establish and maintain strong relationships with customers through effective communication channels.
- Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
- Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
- Identify opportunities to improve the overall customer experience and implement strategies accordingly.
- Be proactive in solving customers complaints.
- Collaborate with the restaurant and logistics team to ensure smooth operation.
- Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
- Address and resolve customer complaints and issues promptly and effectively.
- Investigate and analyze root causes of complaints to implement preventive measures.
- Develop and execute initiatives to exceed customer expectations.
- Provide ongoing training and development for the customer service team to enhance skills and knowledge.
- Streamline and optimize customer service processes to improve efficiency and effectiveness.
- Develop and execute customer retention programs to build loyalty and repeat business.
- Identify and implement strategies to upsell or cross-sell products based on customer needs.
Qualifications and Skills
- Bachelor’s Degree in Business, Marketing, or a related field.
- Proven experience in a customer service management role, preferably in the food or hospitality industry.
Expected salary: 100000 – 150000 per month
Location: Nigeria
Job date: Tue, 19 Dec 2023 23:37:35 GMT
