<p><b>Job title:</b> Customer Service Representative<br />
<br /><b>Company:</b> MATFORTE CONSULTING</p>
<p><b>Job description</b>: Company description Matforte Consulting is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide&#8230;</p>
<p><b>Job Ad &; Profile Description</b></p>
<p> Position : Customer Service Representative</p>
<p><b>Job brief</b></p>
<p> We are looking for a customer-oriented service representative.</p>
<p> What does a Customer Service Representative do?</p>
<p> A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p>
<p> The best CSRs are genuinely excited to help customers. They&#8217;re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers&#8217; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&#8217;t have enough information to answer customer questions or resolve complaints.</p>
<p> The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p>
<p><b>Responsibilities</b></p>
<p> Customer Service Responsibilities list: </p>
<ul>
<li>Manage large amounts of incoming phone calls</li>
<li>Generate sales leads</li>
<li>Identify and assess customers&#8217; needs to achieve satisfaction</li>
<li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li>
<li>Provide accurate, valid and complete information by using the right methods/tools</li>
<li>Meet personal/customer service team sales targets and call handling quotas</li>
<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li>
<li>Keep records of customer interactions, process customer accounts and file documents</li>
<li>Follow communication procedures, guidelines and policies</li>
<li>Take the extra mile to engage customers</li>
</ul>
<p> Required profile for job ad : Customer Service Representative</p>
<p><b>Requirements and skills</b></p>
<ul>
<li>Proven customer support experience or experience as a Client Service Representative</li>
<li>Track record of over-achieving quota</li>
<li>Strong phone contact handling skills and active listening</li>
<li>Familiarity with CRM systems and practices</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>High school diploma</li>
</ul>
<p> Job criteria for job ad : Customer Service Representative Job category :</p>
<p> Telemarketing, teleassistance</p>
<p> Marketing, communication<br />
 Industries :</p>
<p> Advice, audit, accounting</p>
<p> Banking, insurance, finance</p>
<p> Call centers, hotlines<br /><b>Employment type :</b></p>
<p> Permanent contract<br />
 Region :<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: Abeokuta, Ogun State &#8211; Ibadan, Oyo State<br />
<br /><b>Job date</b>: Tue, 12 Dec 2023 23:15:55 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-1d48416e58171b014a1152433b041c110c4311483b165a59585e480a1b0f531d56066a221b14114f190d1b53794e4f5b44070a6c64015317070c0b15457211181b16594e53594c1006184276720618130b14004e00091d1a5c4e3f6e58171b014a11526259535e54561776595b43191f0d/ebe0973d711f3c12fca887bba1031222.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

