Job title: Customer Service Officer Job at PWAN Advantage Resources Limited
Company:
Job description: PWAN Advantage Resources Limited is a Real Estate Marketing and Development Company; providing our clients with the best affordable real estate options (both commercial and residential properties) in Africa. Our story is beyond what we do but about what drives us as a company. That drive is our vision to make home ownership dream a reality for as many people as possible and our mission to discover affordable lands in fast developing areas; purchase them in bulk and make them available to clients.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Awoyaya – Ibeju Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Manage incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Take the extra mile to engage customers.
Qualifications
- Candidates should possess a Bachelor’s Degree with 1 – 4 years of work experience.
- Proven customer support experience or experience as a Client Service Representative.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Smart, young and beautiful.
Salary
N100,000 – N150,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV & Cover Letter to:
Expected salary: 100000 – 150000 per month
Location: Ibeju-Lekki, Lagos State
Job date: Fri, 17 Nov 2023 06:16:40 GMT
