Job title: Account Manager, UK Market
Company: The Knot Worldwide
Job description: Job Description:
About the Role and the Team:
We’re dedicated to providing a best in class vendor journey, and as part of that, we pride ourselves in giving an excellent account management service to engage with all of the vendors throughout their time using Hitched.
As an Account Manager you’ll be responsible for vendor management. You will be given an account base which you will have regular contact with, build relationships with and minimise any risk of them leaving the platform by giving an excellent account management service and through demonstrating outstanding sales negotiation skills. Your key focus will be revenue, growth and retention rates each month as well as quarterly check-ins to discuss account set-up, expectation management, ‘operational health’ performance, needs analysis and return on investment..
You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country.
RESPONSIBILITIES:
- You’ll be on the phone and in virtual meetings, focusing on building a relationship with your account base and understanding opportunities to upsell and minimise risk of churn.
- You will be target oriented and driven to achieve your sales numbers
- You will be customer-centric, ensuring that your clients receive impeccable, first-in-class service and that you have trusting relationships with all of your vendor database.
- You will be scheduling meetings & calls with your client base, and preparing detailed renewal plans for their subscriptions on Hitched
- Working alongside the rest of the commercial team, the sales team, and our account success managers, you’ll be the face of Hitched for all existing business.
- You’ll be results driven, and ready to take on expansion KPI’s, whilst maintaining excellent customer service. Key focuses will be revenue and retention
- You’ll need to manage your own time, whilst developing and maintaining daily call plans in order to get results.
Successful candidates will have:
- A strong phone presence, with excellent communication skills (verbal and written)
- Native or Fluent in English
- The confidence to make regular calls, and remain resilient
- Be IT literate and keep our systems up to date with all relevant information
- You’ll be working as part of a small team so be a good team player, and be someone others want to work with
- Effective organisational skills
- Commitment to professional development and a motivation to make things happen
- It’s important to keep in mind it’s not just what you do, but how you do it – be someone others enjoy working with, take the initiative and be a positive influence on other team members.
- Account management experience would be desired.
At ‘The Knot Worldwide’, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
About the Team:
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide’s leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you’ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.
Expected salary:
Location: London
Job date: Fri, 03 Nov 2023 07:55:05 GMT
